Retention is the New NPS
Why Usage Metrics Trump Traditional Feedback: Adoption and Retention Are the True Measures of Product Success
Diary of a Product Manager
Real-world lessons, frameworks, and field notes from the frontlines of product management. Practical insights on building, growing, and retaining better products—one entry at a time.
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Latest episodes
The MVP Illusion: Unmasking the Shadow of Your Build
The Road to Half-Baked Is Paved with Hidden Visions (And Good Intentions). Learn how to overcome this and ship real meaning
Good Design Isn’t Enough: You Need Product Sense
Why solving real problems beats showing off polished pixels
You’re Doing MVPs All Wrong (And It Shows)
How to Stop Building Vague MVPs and Start Getting Real Results
How to Let Go of the Ideas Holding Your Product Back
Why detachment is one of the most underrated skills in product — and how to build it.
The MVP Isn’t Dead — But We Broke It
We didn’t fail fast. We shipped broken.
How to Stop Over-Investing in the Wrong Ideas
Why great products aren’t built in isolation — they’re shaped by fast feedback and ruthless clarity.
Why KANO Fails as an MVP Prioritisation Model
Building on subjective “satisfaction” is a gamble. Learn how to ground MVPs in outcomes that matter.
📘 Broken by Design — Now Available (Free for Subscribers)
Reinvented, misunderstood, and misused — MVPs became the quiet killer of good products. It’s time to reclaim clarity, and ship with intent.
Why Your Product Might Be Struggling (And the 3 Forces That Could Be Crippling It)
If your product is struggling and you don’t know why… this is for you.
Shaping the Category: How Mature Products Drive Innovation
Market Leadership in the Product Hierarchy of Needs
From Users to Champions: How to Turn Power Users into a Growth Engine
Empowerment and Advocacy in the Product Hierarchy of Needs
Don’t Just Retain Users — Help Them Grow With You
Why Strategic Enablement Might Be the Missing Link in Your Product Strategy
It Just Works: Designing Product Experiences That Feel Invisible
Great products don’t draw attention to themselves — they draw attention to results.
Fix the Basics First: Why Most Product Growth Problems Are Actually Stability Problems
You don’t have a churn problem. You have a broken product core.
The Product Hierarchy of Needs
Why Your Product Isn’t Sticking — and What to Do About It
Beyond the Churn Rate: The Retention Metrics That Actually Matter
Churn Rate Alone Won’t Tell You Why Customers Leave
Is Your Product Bleeding Revenue Without You Noticing?
Churn isn’t random—it’s predictable. The question is, are you tracking the warning signs before it’s too late?
The At-Risk Customer Playbook: How to Rescue Customers on the Brink of Churn
Last Chance to Retain: Urgent Strategies to Rescue At-Risk Customers Before They Churn
The Concerning Customer Playbook: How to Re-Engage and Prevent Churn
Reviving Engagement: How to Reconnect, Retain, and Reignite Value for Concerning Customers