Daniel Orenes Ferrandez
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Japanese Service Wisdom
AI promised efficiency. But something got lost along the way. I explore what Japanese service culture teaches us about bringing the human back, through 11+ years living and working in Japan.
10 posts · theirs
Lately
Omotenashi: The Japanese Philosophy Behind Better CX and AI
Pay Peanuts, Get Monkeys: Singapore's Theory of Service
If Japan Has the World’s Best Service - Why Are Its Customer Scores the Lowest?
What Centuries of Japanese Hospitality Can Teach the AI Era
Japan Has Been Delivering With Care for 400 Years. Everyone Else Is Still Catching Up
What Got You the Room in London Won't Keep It in Tokyo
Your AI speaks multiple languages. But does it speak like your users?
Is agentic the future of CX?
What Working in Japan Taught Me About Building a Career That AI Can't Replace
What Japanese Corporate Culture Taught Me About Leading Without a CEO Title
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