I work for a telecoms engineering company installing new lines and whatnot. The law is no loud work is allowed to start on a workday (Monday-Friday) before 8 AM. That’s a bit early for some people, but hey ho, I do the loud stuff last.
Get to my first job at 8 AM, do some routing and run some preliminary cables around the outside of the house. I’m installing a new line to the flat in a house, upstairs. Before I even get out my drills and hammer, this curtain twitcher on the ground floor keeps looking at me, and every time I look, the curtain moves back. Oh great. I’ve been here before.
It comes to doing the drilling, and I drill a perfect hole into the building, no blowback, no crumbling brick… absolute knocker of a hole if I say so myself.
I start tacking the cables outside against the building and BAM! The front door opens. It’s now 8 45 AM.
Curtain Twitcher: “WHAT DO YOU THINK YOU’RE DOING!?”
Me: “I’m just putting some cables up.”
Curtain Twitcher: “DO YOU HAVE ANY IDEA WHAT TIME IT IS!?”
Me: “About nine-ish?”
Curtain Twitcher: “I WAS SLEEPING! What on earth do you think you are doing at this time in the morning?”
Me: “Sorry, mate, but it’s a weekday. Work starts at eight, and I’ve got a job to do.”
I tried ignoring him at this point because this does happen a lot and I’m not exactly customer service, so I don’t have to put up with it. If they want to complain, they can go to the council or my company.
Curtain Twitcher: “You need my permission to do that!”
Me: “Nope.”
Curtain Twitcher: “What do you mean no!? It’s on my property!”
Me: *Pointing at the dozens of other wires.* “I don’t need permission to put another infrastructure connection over anywhere that already has infrastructure cables on it.
Curtain Twitcher: “I’m going to speak to your manager! Give me his number!”
Me: “Nope, can’t.”
Curtain Twitcher: “Excuse me!?”
Me: “Data Protection Act.”
Curtain Twitcher: “Why does—”
Me: “It’s an internal number. You can call [Company] if you like, but I can’t give you any numbers of any personnel.”
Curtain Twitcher: “RIGHT!”
He slammed his door shut, and I continued my work and finished. I went up to my customer and said:
Me: “Sorry, I think I p***ed off your downstairs neighbour.”
Customer: “Oh, don’t worry, he’s an a*se. He’s been knocking on my door every week about my bins being out for too long after they’ve been collected. Classic Darren.”
This has been paraphrased a lot from the half-hour conversation I had with the guy for efficiency’s sake, and to make me look a bit more competent at arguing. I actually love the fact I can be short with people. I worked retail, and “the customer is always right” is soul-destroying.
Never heard anything back from it, either.