Stop Waiting for People
People like people who know how to help themselves. Especially GM's.
Behind the Curtain
A behind-the-scenes look at what actually makes five-star hospitality work, told through the people who make it happen. Curated by hospitality management expert Paul Fallon, Founder and CEO of Fallon Hospitality.
Live Last read · last published · next check
Latest posts
When to leave your job?
Don’t judge the policy. Judge the people
Why Confidence Is the Wrong Thing to Work On
Welcome to Luxury Career Advice, the section of my Behind the Curtain newsletter where I tackle challenging questions about starting and enhancing your career in the world of luxury hospitality.
How to Get a Job in Luxury Hospitality
How to apply for a job in the age of AI
Help me help people work in luxury hospitality
Why did you start working in luxury hospitality?
Meet the doormat of the hospitality industry
We are the doormat of the hospitality industry.
We just destroyed a restaurant floor
Two weeks ago, one of our team members used an unauthorized solution on a premium restaurant floor in a luxury hotel.
Stop doing "things" to improve your hospitality
Earlier this year, I had a fitting in Tokyo with a bespoke shoemaker named Yohei Fukuda. The process is not what most people imagine when they hear the word bespoke.
Why property inspectors find problems before you do
The hospitality loop nobody closes (and why your guests feel it)
What your Minibar tells me before auditing the rest of your property
There is a cabinet in almost every hotel room in the world that has, over several decades, quietly communicated something its owners never intended.