
KM and Process in the Age of AI
An eight-phase process ecosystem that defines the synergy required for AI and KM to succeed together.
Insights, stories and advice on knowledge management.
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An eight-phase process ecosystem that defines the synergy required for AI and KM to succeed together.

Designing the “People” Ecosystem of Knowledge Management

It Is a Reminder of What We Should Have Left Behind

But Desperately Needs Strategic Alignment

The Critical role of senior leadership in knowledge management

Figure out how knowledge supports your strategic objectives. The rest is easy.

Building Human Foundations for AI-Driven Knowledge Management

KM forces transformations to find a balance between people, process, practice and technology.

Continuous learning organizations know best practices are a myth. Good practice, however, is essential. When it comes to AI and KM, good practices are critical.

AI is going to change everything about knowledge management. The primary uncertainty is when and how deep the changes will go. We speculate that the future may include adaptive systems that evolve.