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the flipside

Writings on product design, thoughts on customer conversations, and recommendations for pursuing a life of whims.

carrieflips.substack.comSource feed ↗20 episodes

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Read 8 hours ago and current, but nothing has been published for 2 years.

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Latest episodes

Words on Quotes That Make Me Feel Dumb (and What They Mean)

Part 10 of the Insurance Onboarding Series

Why Insurance Coverages Continue to Have Weird Names

Part 9 of the Insurance Onboarding Series

Insurance Quotes are Hard

Part 8 in the Insurance Onboarding Series

Risky Business; Dealing with Applicant Rejection

Part 7 of the Insurance Onboarding Series

The Application is the Product; Make it Simple, but Maybe Not So Short

Part 6 of the Insurance Onboarding Series

Simplifying the Policy and “Goldilocks Problems”

Part 5 of the Insurance Onboarding Series

Insurance Policies are like Swiss Cheese and Pokemon Cards

Part 4 of the Insurance Onboarding Series; explaining why insurance policies are so damn long and confusing.

Designing for the Differences, and Avoiding Delight

Part 3 of the Insurance Onboarding Series

How Different Kinds of Insurance are Different

Part 2 of the Insurance Onboarding Series; the story of one average American's compounding confusion about insurance.😵‍💫

ELI5: What is insurance?

Part 1 of the Insurance Onboarding Series; How insurance works, and solidifying the basic terms you've probably heard but don't totally know.

The Insurance Onboarding Series

Lessons from an insurtech designer, hoping to prepare more people to get involved in “boring,” broken industries like insurance.

Taking Time Off to Take Time (Head) On

Tips for how to take time off without becoming aimless or sacrificing your mental health

Read with an Open Highlighter

My personal “learn how to read books again” recipe for adults.

The Rejected Design Principles (#5)

Day #5: Aun aprendo, aun afriendo

The Rejected Design Principles (#4)

Day #4: Form under Function.

The Rejected Design Principles (#3)

Day #3: Delight is Unexpected.

The Rejected Design Principles (#2)

Day #2: Cecil's Prosthetic Leg

The Rejected Design Principles (#1)

Day #1: The First Pancake Principle

A Bad First Post

What if…what if I don’t?

Coming soon

This is the flipside.