# the flipside

Writings on product design, thoughts on customer conversations, and recommendations for pursuing a life of whims.

Page: <https://rssamplifier.com/carrieflips-substack-com>  
Feed: <https://rssamplifier.com/carrieflips-substack-com.md>

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## [Words on Quotes That Make Me Feel Dumb (and What They Mean)](https://carrieflips.substack.com/p/words-on-quotes-that-make-me-feel)

_2024-03-08 · Carrie Phillips_

Part 10 of the Insurance Onboarding Series

## [Why Insurance Coverages Continue to Have Weird Names](https://carrieflips.substack.com/p/why-insurance-coverages-continue)

_2024-03-07 · Carrie Phillips_

Part 9 of the Insurance Onboarding Series

## [Insurance Quotes are Hard](https://carrieflips.substack.com/p/insurance-quotes-are-hard)

_2024-03-05 · Carrie Phillips_

Part 8 in the Insurance Onboarding Series

## [Risky Business; Dealing with Applicant Rejection](https://carrieflips.substack.com/p/risky-business-dealing-with-applicant)

_2024-03-04 · Carrie Phillips_

Part 7 of the Insurance Onboarding Series

## [The Application is the Product; Make it Simple, but Maybe Not So Short](https://carrieflips.substack.com/p/the-application-is-the-product-make)

_2024-02-29 · Carrie Phillips_

Part 6 of the Insurance Onboarding Series

## [Simplifying the Policy and “Goldilocks Problems”](https://carrieflips.substack.com/p/simplifying-the-policy-and-goldilocks)

_2024-02-29 · Carrie Phillips_

Part 5 of the Insurance Onboarding Series

## [Insurance Policies are like Swiss Cheese and Pokemon Cards](https://carrieflips.substack.com/p/insurance-policies-are-like-swiss)

_2024-02-28 · Carrie Phillips_

Part 4 of the Insurance Onboarding Series; explaining why insurance policies are so damn long and confusing.

## [Designing for the Differences, and Avoiding Delight](https://carrieflips.substack.com/p/designing-for-the-differences-and)

_2024-02-27 · Carrie Phillips_

Part 3 of the Insurance Onboarding Series

## [How Different Kinds of Insurance are Different](https://carrieflips.substack.com/p/how-different-kinds-of-insurance)

_2024-02-26 · Carrie Phillips_

Part 2 of the Insurance Onboarding Series; the story of one average American's compounding confusion about insurance.😵‍💫

## [ELI5: What is insurance?](https://carrieflips.substack.com/p/eli5-what-is-insurance)

_2024-02-23 · Carrie Phillips_

Part 1 of the Insurance Onboarding Series; How insurance works, and solidifying the basic terms you've probably heard but don't totally know.

## [Real SIMs for AI Agents (Sponsored)](https://crawlproof.com/a/zs9CramRr3eD)

_2024-02-23 · **Sponsored**_

Pass 2FA and verifications with real carrier numbers via our API.

## [The Insurance Onboarding Series](https://carrieflips.substack.com/p/the-insurance-onboarding-series)

_2024-02-22 · Carrie Phillips_

Lessons from an insurtech designer, hoping to prepare more people to get involved in “boring,” broken industries like insurance.

## [Taking Time Off to Take Time (Head) On](https://carrieflips.substack.com/p/taking-time-off-to-take-time-head)

_2023-09-12 · Carrie Phillips_

Tips for how to take time off without becoming aimless or sacrificing your mental health

## [Read with an Open Highlighter](https://carrieflips.substack.com/p/read-with-an-open-highlighter)

_2023-05-15 · Carrie Phillips_

My personal “learn how to read books again” recipe for adults.

## [The Rejected Design Principles (#5)](https://carrieflips.substack.com/p/the-rejected-design-principles-5)

_2023-04-30 · Carrie Phillips_

Day #5: Aun aprendo, aun afriendo

## [The Rejected Design Principles (#4)](https://carrieflips.substack.com/p/the-rejected-design-principles-4)

_2023-04-29 · Carrie Phillips_

Day #4: Form under Function.

## [The Rejected Design Principles (#3)](https://carrieflips.substack.com/p/the-rejected-design-principles-3)

_2023-04-28 · Carrie Phillips_

Day #3: Delight is Unexpected.

## [The Rejected Design Principles (#2)](https://carrieflips.substack.com/p/the-rejected-design-principles-2)

_2023-04-27 · Carrie Phillips_

Day #2: Cecil's Prosthetic Leg

## [The Rejected Design Principles (#1)](https://carrieflips.substack.com/p/the-rejected-design-principles-1)

_2023-04-26 · Carrie Phillips_

Day #1: The First Pancake Principle

## [A Bad First Post](https://carrieflips.substack.com/p/a-bad-first-post)

_2023-01-08 · Carrie Phillips_

What if…what if I don’t?

## [Play Both Sides Of The Lie (Sponsored)](https://crawlproof.com/a/wR5pL47afG8r)

_2023-01-08 · **Sponsored**_

Two operatives, one manufactured war — uncover the Complete Truth after both campaigns.

## [Coming soon](https://carrieflips.substack.com/p/coming-soon)

_2023-01-08 · Carrie Phillips_

This is the flipside.