You have to register a SIM in your Simbase dashboard before it can connect to a network. This guide covers the two registration paths: one card at a time, or a full batch in one go, and the two checks every new SIM has to pass before it works in a device.
Before you start
You need:
A Simbase account with positive balance. SIMs with zero balance stay blocked. See Set up billing.
The ICCID (for individual cards) printed under the barcode on the back of each SIM, or the Batch ID (for SIM packs) printed on the paper insert that came with the pack.
The matching serial number for each, printed directly under the ICCID or to the right of the Batch ID.
Choose your registration method
A handful of loose SIM cards → use Individual SIMs (~30 seconds each).
A SIM pack or box (50, 100, 1,000 SIMs) → use SIM Packs (~1 minute for the whole batch).
Register individual SIMs
On the Home screen of your Simbase account , click Register SIMs (top right)
Select Individual SIMs
Enter the ICCID from the back of the card
Enter the Serial number printed below the ICCID
Optional: add tags so you can filter by device, customer, or location later
Choose whether to register the SIMs as Enabled or Disabled, and whether to activate Theft Protection. Register as Disabled if they aren't going into devices yet, as the daily fee starts when a SIM is enabled.
Click Add SIMs. Repeat for each card. When you've added them all, click Next step
Pick a plan that matches your deployment region
The SIMs now appear in your SIM cards list.
Register a SIM pack (batch)
Use this if your SIMs arrived in a sealed pack with a paper insert.
On the Home screen of your Simbase account , click Register SIMs (top right)
Select SIM Packs
Enter the Batch ID from the paper insert in the pack
Enter the Serial number printed to the right of the Batch ID
Click Add SIMs. Optional: tag the batch
Choose whether to register the batch as Enabled or Disabled, and whether to activate Theft Protection for the entire pack. Register as Disabled if the SIMs aren't going into devices yet, as the daily fee starts when a SIM is enabled.
Repeat for additional packs, then click Next step
Pick a plan and click Select Plan
All SIMs in the batch now appear in your SIM cards list.
Before you put the SIM in a device
A registered SIM only connects when both of these are true:
Status is Enabled in the dashboard. You choose this during registration, and you can change it afterwards from the SIM's actions menu. See SIM state.
Your account balance is positive. A zero balance blocks every SIM on the account.
If either condition fails, the SIM appears as registered but won't attach to a network.
Confirm activation
After inserting the SIM, you can verify it's online from the dashboard:
Open the SIM cards page.
Click the SIM (use the ICCID search if you have many).
Look at the Status and Last seen fields. A successfully activated SIM shows Online within a few minutes of first powering on the device.
Common questions
Disabled, unless the SIM is going into a device now. The daily fee starts when a SIM is enabled, and registering itself is free, so there's no cost to holding stock as Disabled.
The ICCID is printed under the barcode on the back of each card, with the serial number directly beneath it. For a SIM pack, use the Batch ID on the paper insert and the serial number printed to its right.
Check three things: the SIM is Enabled, your account balance is positive, and the device has the right APN for its profile. If all three are fine, see Troubleshooting.
Yes, at any time and with no fee. Plan changes take effect on the next data session. See Coverage.
Related
Set up the Simbase APN, configure the device so a registered SIM can pass data
SIM state, the Enabled or Disabled choice you make during registration, and what it costs
Coverage, choosing the plan that matches your deployment region
Tags, label SIMs during registration so you can filter them later
Theft protection, lock a SIM to one device, offered as you register
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