My "Dear John" letter to c2c
It's not me. It's you.
The Accessible Link
Linking customer experience and accessibility. The newsletter is for everyone who is passionate about inclusion in aviation, transport and railway written by a wheelchair-using business consultant.
Latest episodes
A sunny day in court
What the Equality Act 2010 actually asks of transport operators
1.91 Million Assists: Good News With a Catch
More disabled people are travelling by train in the UK than ever. That is worth celebrating. It is also exactly why the future must be level boarding.
The hidden labour when travelling
And what a difference staff can make.
Good Enough Is Not Good
The gap between compliant and genuinely accessible is wider than many want to admit.
The Reverse Culture Shock is Real – My Berlin experience
Germany's reputation doesn't survive contact with its trains and services.
The Problem With the Sunflower Lanyard Isn't Who's Wearing It
Airports built a system where disabled people must self-identify to access basic dignity. Don't be surprised when it gets messy.
Not Every Supplier Who Says "Accessibility and Inclusion" Actually Means It
How to choose a training provider or any other agencies that will make a real difference - and spot the ones that won't
Being Actually Inclusive, or Just Hoping No One Notices
The gap between performative allyship and genuine disability inclusion isn’t subtle. It’s the difference between changing your culture and changing your logo.
Are Disabled People Shaping Your Decisions?
The EHRC's accessible transport principles call time on performative engagement.
When the System Fails, Don’t Blame the Passenger
The quiet cruelty of blame-shifting
I am hiring you (for five minutes)
No CV required
Jumping Over Humps and Ramps
For wheelchair users, every train journey is a video game level
Britain's Vertical Accessibility Issue
The ORR's latest lift reliability numbers are here
The Cricklewood Saga
The Access for All programme is delayed.
The 2026 Outlook: An Accessibility Fork in the Road
What we can expect in 2026.
Thank you, everyone!
Merry Christmas and a happy new year.
Not Just Awareness, please.
Disability Equality vs Disability Awareness: Why Equality Training Delivers Real Change
Promises, Consultations and Roadmaps
Where’s the Accessible Railway?
A Historic Step Without a Step
How Deutsche Bahn and Talgo designed a high-speed train that finally meets people where they are