You Don’t Need an AI Agent. You Need a Script.
Why most “agentic AI” projects in property management are overengineered, expensive, and risky—and what you should actually be building instead.
PMAssist Industry Insights
In this newsletter, we will discuss topics impacting the property management industry, especially as related to revenue, profitability, systems, and automation.
Live Last read · last published · next check
Latest posts
My Kid Was Right and I Was Wrong
A brand-new leasing agent spotted the operational hole I'd been staring past for years, and another consultant made me realize he was right.
Growth Doesn’t Create Problems. It Reveals Them.
Every stage of growth demands a different way of operating. The businesses that scale well recognize when it's time to redesign how they work.
Fire, Not Typewriters
Why "I've Seen This Before" Is the Most Dangerous Thing You Can Believe About AI Right Now
Longer Leases Should Cost More, Not Less: Pricing Every Lease Term From 3 to 18 Months
Why the conventional wisdom on long-term lease discounts is backwards, the exact premium scale we charge, and a free form your residents can fill out.
The $25 Tech Who Costs You $80 an Hour
A new white paper makes the financial case against in-house maintenance for most PM companies — here's where it's right, plus a few disagreements.
Are You Micromanaging Your Best Employees Out the Door?
Most business owners would tell you they want employees who take initiative.
Notes from Detroit: Accountability, Diversity, and a City That Refused to Die
Varied thoughts from a Second Nature off-site in a city most would never have thought of for a company retreat.
Opening the Books: Every Fee We Charge and What It Actually Brings In
Management fees are one-third of my PM company's revenue. Here's where the other two-thirds comes from, line by line.
It's Not a War on Fees. It's Massachusetts.
No complaint, no verdict, no precedent — just a 1970 statute in one of the most anti-landlord states in the country. Read the document before you touch your RBP.