Pressed for Cash
The dry cleaners that I work for raised their prices a few weeks ago. (Well, I call it a dry cleaner, but we do laundry as well.) The owner assured us that our customers would be understanding, and for the most part they have been, but there are always some customers…
I’m processing an order pickup for this man (five shirts) that we’ve cleaned for him.
Me: “That will be [price around $40].”
Customer: “Eight dollars a shirt?!”
Me: “Um, yes.”
Customer: “Eight dollars a shirt?! Really?!”
Me: “Yes. Well, part of that is that these shirts were dry cleaned.”
Customer: “Why would you dry clean these shirts?!”
At this point, my coworker steps in to help.
Coworker: “Probably because of the material. Let me see… yes, this shirt has wooden buttons which would be ruined in our dryer, and this shirt has a net in the back which would also be ruined—”
Customer: “—Why would you dry clean these shirts?!”
Coworker: “Let me go get the manager.”
So, the manager comes to the front.
Manager: “Hello, sir. I understand you are unsatisfied with our prices. I’ll change it to the price it would be for laundry, so that would be [price around $18]. Is that acceptable?”
Customer: “Yes!”
And then he paid… with the hundred-dollar bill he’d been holding in his hand the entire time. I wonder if he knew that we don’t keep large bills in our registers, meaning the manager had to go to the safe to get him change…

