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Ideas

Want to shape the future of Docusign? Add your ideas for dream features and upvote others you love.

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How to Use the Ideas Feature

What you need to know about Docusign Community IdeasThis guide will walk you through the process of sharing your ideas, voting on existing ideas, and...

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Forum|Forum|2 years ago

23070

Update on the status of submitted ideas

Hi everyone! We’ve heard your questions about the status of submitted ideas in the Ideas forum.Internally, the Docusign team is actively reviewing you...

Forum|Forum|1 year ago

10268

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1032 Ideas

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johnpinaNewcomer

Pay as you goDuplicate

I am constantly starting and stopping my subscription to Docusign. It’d be nice if you offered a pay as you go option. Or at least automatic renewal an option, not a requirement. I know you get more from people who don’t cancel right away whether they’re using the account or not, but it would do me more service to either pay for a signal month when I need it, or my best idea is to pay per signature, like a notary, since that’s really what you guys are.

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Forum|Forum|6 hours ago

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SybsyncNew Voice

Why not create a model that allow users to purchase ENVELOP?Idea Submitted

Dear DocuSign Team,I hope this message finds you well.I would like to suggest that DocuSign consider a business continuity strategy that enables users to purchase envelopes on a pay-as-you-go basis according to their needs. For instance, a new user might start with 4 free envelopes for trial purposes, after which they could purchase additional envelopes as required, rather than being tied to a recurring monthly subscription.This model could be especially valuable for startups and small businesses in emerging markets, who may not have consistent usage levels but still wish to leverage your excellent platform. A flexible purchase option could help broaden adoption and prevent potential users from being discouraged by rigid subscription models.In addition, I would like to highlight an area of potential improvement: application performance. The app sometimes experiences lag and even stops functioning when internet speeds are below 20Mbps. Optimizing performance for lower bandwidth environments could significantly improve user experience, especially in regions with less stable internet connectivity.Thank you for considering these suggestions. DocuSign is a truly powerful tool, and these enhancements could make it even more accessible and reliable for a global audience.Best regards,

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Forum|Forum|6 hours ago

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EfileNewcomer

Prompt Signers to download signed documents before exitingIdea Submitted

Dear DocuSign Product Team, I would like to request an enhancement to the signer experience within DocuSign. Many clients complete the signing process and exit without downloading a copy of their signed documents. This often results in follow-up requests for copies of documents they have already signed. Could Docusign add an option feature that displays a prominent reminder, or requires acknowledgement, prompting signers to download and save their completed PDF documents before leaving the session? This would help improve record retention, reduce support requests, and enhance the overall client experience. Thank you for your consideration. Maria Romero

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Forum|Forum|9 hours ago

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MschneiderNew Voice

Mark-Up Tool upgradesParked

Love the Idea of the Mark-up Tool but needs a few advancements.Line option - make available for recipients also (put the option under the comments option.) Move the Mark-up option (while in recipients hands) from the [Other Actions] button to under Add Comments icon. Currently if recipient adds Mark-up to document, next signer cannot visually see what was covered. Within the document, wherever there was a Mark-up added: add an Icon to the left of that Mark-up and add a feature where the next signer can click on that icon and the mark-up will briefly disappear. This will allow all parties to view the original language. While other parties can edit other people’s mark-ups, you can delete all, change and revise, however, you can only change or revise within the size of the original mark-up’s box size. Allow this to be resized. Require all signers to initial mark-up. Any Changes to mark-up, needs to be rerouted to all who have not seen. (similar to the collaborative option of text fields) Allow any user to reject just the Mark-up...or allow it to be deleted from another signer Allow SENDER to change mark-up formatting if they want, particularly Font Color.

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Forum|Forum|14 hours ago

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daniel.krcmarDigital Collaborator

Add "Lookup" and "User List" custom field typesIdea Submitted

Currently, custom field types in Docusign are fixed, which limits how workflows can be set up for reporting and notifications. I'd like to propose two new field types:1. Lookup fieldAllow admins to import a reference list (e.g., via CSV) containing a code and description — similar to a lookup table. Users would select a code from this list when filling in the field, and both the code and description would be available for use in reports and Insights.Use case: Cost center codes, project codes, department codes, etc., where the value needs to map to a standardized, centrally maintained list rather than free text.2. User List fieldAllow a field to reference a Docusign user or an email address (e.g., "Budget Holder"), selected from a list rather than typed manually.Use case: Assigning a budget holder, approver, or responsible party to an agreement, so that this person can be automatically notified — for example, via Insights or reporting — when a related event occurs (expiry, renewal, threshold reached, etc.).

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Forum|Forum|20 hours ago

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Hiltermann lease bvNewcomer

ID verification fails due to special signs in nameIdea Submitted

ID verification fails due to special signs in name. Customers are being denied because ID verification fails despite name being correct.ID verification provider changes values and because of that customer needs to identify multiple times.All 3 examples failed because of the first name being misspelled.

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Forum|Forum|22 hours ago

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hmosley1New Voice

Rename standard "Title" field to "Job Title" to reduce signer errors and improve profile data qualityIdea Submitted

The standard “Title” field is frequently misunderstood by signers, who may enter an honorific (e.g. Mr, Mrs, Mrs, Professor) or other incorrect value rather than their employment position or job title.When a signer does not already have a title saved in their DocuSign profile, the value entered in this field is saved to their profile and subsequently auto-populated on future documents. As many users are unaware this information is stored against their profile, incorrect values can persist across multiple envelopes.I would suggest renaming the standard “Title” field to “Job Title” to better align with the corresponding profile attribute and provide clearer guidance to signers at the point of entry.This would:Reduce user confusion and data entry errors. Improve the quality and consistency of profile data. Reduce administrative effort required to identify and correct incorrect saved values. Provide a simple, user-friendly solution that works across all envelopes without requiring custom fields, tooltips, templates, or additional user training.This minor enhancement would be particularly valuable for organisations with large numbers of senders, where custom workarounds are difficult to implement and maintain.

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Forum|Forum|1 day ago

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AlanHNew Voice

Allow admin to impersonate account users for troubleshooting purposesIdea Submitted

Pretty straightforward. Having the ability to impersonate a users account as an admin so that I can see the system as they see it, would be hugely beneficial. As the first point of contact for system issues, it can be difficult to pinpoint what exactly the user is seeing/not seeing. Relying to the user to provide additional information or snips is time consuming and delays the troubleshooting process.

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Forum|Forum|3 days ago

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AlanHNew Voice

Allow Sys Admins the ability to download other user's bulk send errors CSVIdea Submitted

TL;DR: Allow admins to view bulk send error CSV for all users across the account. Heck, the ability to impersonate the user would be amazing! Recently had a user that reached out stating all of their bulk sends had failed. After granting myself shared access, I was able to see the jobs in their bulk send and even see the notice that the files had failed to send however, I was not able to see any explanation or error logs as to the why. After reaching out to DS support, I was informed that there is a CSV file that can be downloaded and that provides the user with information regarding why the process failed however, that file cannot be viewed or downloaded by anyone other than the user that initiated the bulk send. As the admin of our environment and the person that others in the company immediately turn to when things don’t work as they should, having the ability to view these types of logs would be hugely beneficial as having to first walk the user through the steps they need to take to get the file and then send it to me for review, simply delays the resolution process.

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Forum|Forum|3 days ago

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GSPNewcomer

European number instead of the default US-based number for the Recipient Identity Verification (Phone Authentication)Idea Submitted

We would like to suggest implementing a European number instead of the default US-based number for the Recipient Identity Verification (Phone Authentication).For an EU-based customer to Docusign, it appears clunky having internal stakeholders to accept phone calls originating from the USA, instead of a European country.Thank you.

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Forum|Forum|4 days ago

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stephanieabieNew Voice

Not showing past messages under each new email in the RequestsIdea Submitted

The messages in the Agreement Desk requests shows the previous emails trail for every new message, which makes it cumbersome. The new message only should appear.

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Forum|Forum|5 days ago

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Peter CooperActive Voice

Improved Template Search filtersIdea Submitted

With greater than 50 + templates to administer and update, I locating and updating a subset of templates is time consuming. Having a easy way to filter templates by folders available on the template page would help me easily locate templates. A template report is available for on all templates by date created. I compare the report with ones that were updated. Also adding a search filter by templates updated greater than would also be helpful. As the number of templates grow, the slower the page loads when you choose 50 templates. Lastly, i am only able to upload one template at a time, does anyone know if there is a way to upload several templates at the same time?

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Forum|Forum|5 days ago

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Mai.Omar

Overwrite existing users’ personal notification preferencesIdea Submitted

Under the current Docusign architecture, individual email preferences—such as opting out of specific email notifications—are managed directly by each individual user within their personal account settings under My Preferences. CX would like an enhancement to overwrite existing users’ personal notification preferences or prevent them from editing these settings.

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Forum|Forum|5 days ago

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HeatherKNewcomer

When Disable Style Selection is checked, also disable the Signature Styles optionsIdea Submitted

Under Signature Adoption Configuration, if the “Disable style selection” option is checked, then the Signature Styles section/options should be unchecked / grayed out or hidden.

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Forum|Forum|5 days ago

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stephanieabieNew Voice

Merging requests together - IAM Agreement DeskIdea Submitted

In IAM Agreement Desk, when a request is already opened, and I receive a new email to my work email (not into the Request), I need to be able to forward it into DocuSign (which will create a new request) and then merge this new request into the old one. This is how I was doing it in Lexion, we had a “merge” option. It’s a really important feature because a lot of emails are being sent outside of the request, and it’s the only way to keep a trace of it.

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Forum|Forum|7 days ago

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jhickokNewcomer

Increase maximum recipients on Docusign Envelope Templates in SalesforceIdea Submitted

The new Docusign App Launcher for Salesforce has a nice “Docusign Envelope Template” funcationality that allows you to auto-assign envelope recipients via Salesforce OpportunityContactRole. Unfortunately, it maxes out at 5 recipients and provides a red error message if you go higher than that (“You have reached the maximum number of recipients allowed for a single transaction. Please remove some recipients.”) I believe we can *manually* add more recipients on each envelope, but I want the system to auto-populate all our opportunity contact roles onto the envelope template. This would make life much easier for our envelope senders. Especially with the forced shift to DAL from the old Salesforce package, wherein the old package auto-added *all* contact roles (and then we had to revise from Signer to CC etc.), this is *nearly* better (DAL can auto-assign as cc!) but is in fact *a step back* because now my sender will need to open another window to look up all the names they need to manually add, they’re not there to view & edit/remove automatically.

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Forum|Forum|7 days ago

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Chepyala BapurajuNewcomer

Suggestion for Improving Recipient (view only) Experience in DocuSignIdea Submitted

Hi DocuSign Team,We recently received feedback from one of our recipients regarding the experience when viewing a document sent as a copy-only recipient.The recipient opened the document for review but did not complete any fields, apply a signature, or take any action other than viewing the document. Upon closing the document, they were presented with a confirmation message indicating that the "Agreement signed." This understandably caused confusion, as no signing activity had taken place.To improve clarity and the overall recipient experience, we would like to suggest that when a recipient has view-only permissions or simply reviews a document without signing, the closing confirmation message be updated to something more appropriate, such as:"Thank you for viewing this document.""Document review completed.""You have successfully viewed the document."Providing a clear distinction between viewing and signing actions would help avoid misunderstandings and offer greater reassurance to recipients, particularly advisers, legal representatives, and other parties who receive agreements for information purposes only.Overall, we have found DocuSign to be an excellent platform, and we believe this small enhancement could further improve the user experience and reduce recipient confusion.Thank you for considering this feedback. We appreciate your continued efforts to enhance the platform.Kind regards,Chepyala BapurajuSenior Application Support EngineerApex Group Ltd.

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Forum|Forum|7 days ago

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ame2026Newcomer

Remove Auto-Population of Personal Home Address in Certificate of Completion DocumentIdea Submitted

I noticed the other day that my personal home address was showing automatically in the Certificate of Completion document (which shows all the completed signatures). It is up in the righthand corner under Originator. I never asked for this or knew about it. I called DocuSign. After the service rep talked to a supervisor, they concluded that this is automatic and I can’t change it. The only workaround was that I put in a different address in the Billing Address (something I am okay with tons of people seeing on that Certificate of Completion). Then, when time for me to purchase more envelopes...I have to put my real billing address in at that time...buy them...then change it again to a “safe different” address.I feel like this is a huge privacy issue. I send these certificates of completion out to a lot of different people for my job. I don’t want all of those people knowing where I live. DocuSign...I feel like you CAN find a way to prevent the billing address from automatically showing up on the Certificate of Completion page in the top right under Originator. Please see why this is not a good business practice the way it is currently. Thank you.Allison

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Forum|Forum|10 days ago

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DELDRIDGEFBBNew Voice

Authentication monitoring in a single reportIdea Submitted

At this time, admins must review two different reports to see authentication used for legacy and modern authentication. It would be more efficient to have a single report showing all envelopes sent and the authentication method used in the envelope. The two reports are the Envelope Authentication Report and the Application Identity Verification Report.We are limited by Salesforce integration having only legacy authentication available through Nintex, so we have to monitor both reports. We are also limited by the 24hour skip authentication setting only being available for legacy authentication methods, so we have our wire teams on legacy so that we don’t stop production in a time sensitive business function. Our ideal state would be to use only modern authentication, but we need proper reporting to monitor all authentication methods in use.

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Forum|Forum|11 days ago

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TomDActive Voice

Idea: Complete the Document Template development!Idea Submitted

The Document Template function still feels like a beta!Common issues:Copy pasting large numbers of fields take long, fail, or creates numerous copies Modifying many fields in one session sometimes leads to modifications being forgotten by the system Preview function is not usefulFor a premium product and solution provider, this is not good enough.

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Forum|Forum|11 days ago

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mr1Respected Advisor

Ability to control the color schemeUnder review

It would be great if the user was able to control the color scheme - especially the tags when designating signers. The pastel colors are nice… but they are not as easy to differentiate as the bolder colors they replaced. Also the ‘pink and blue’ scheme is not very professional.thank you,mr1

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Forum|Forum|12 days ago

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AESONewcomer

Alberta's New Time SystemIdea Submitted

Alberta, Canada has eliminated the practice of semi-annual clock changes and will adopt permanent Alberta Time. Beginning in November 2026, clocks will no longer revert to Mountain Standard Time, and Alberta will remain on Alberta Time year-round. Alberta Time is equivalent to UTC-6:00.I would like to request to add (UTC-06:00) Alberta to the list of available time zones.Thank you for your assistance.

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Forum|Forum|12 days ago

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NeodymeNew Voice

Fix alignment of text, date and signature fieldsParked

The way I placed the text and signature date field in this form is the ideal placement for the bottom of the text to be aligned. The only way to verify that this is where the final result is going to line up, is to switch into preview mode and check what the document will look like once signed. It’s not possible to line up the text and signature date fields intuitively and trust that the contents will line up. The preview displayed while placing the fields with placeholders should be the exact same as what is shown in the final document. It’s incredibly tedious to get the placement right if you want the documents to look professional.

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Forum|Forum|12 days ago

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stejayNew Voice

Can you segregate private confidential envelopes for signing from envelopes in a shared access folder?Idea Submitted

When you have set up Shared Access for a team to collaborate the team can easily view and act on envelopes. When an individual receives an envelope that should ONLY be visible to the individual can you restrict access to that individual and hide it from the Shared Access group? If I am in multiple Shared Access groups can all users see all my documents in the groups?

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Forum|Forum|13 days ago

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Simkach01Newcomer

Add configurable document status filter to Parties pageIdea Submitted

Hi! Currently, the Parties page only provides default filters that cannot be modified or extended. When reviewing agreements linked to a specific party, users cannot easily identify the current status of individual documents and have to manually open each.We would like to have the ability to add and configure a Document Status filter on the Parties page. The filter could allow users to quickly view agreements by status, such as:Draft In Progress Signed / Completed Cancelled ExpiredThis would significantly improve visibility and contract tracking, especially for parties associated with multiple agreements. Users could immediately understand what is happening with each document without needing to open individual records or create separate reports.Business value:Faster contract status review Improved user experience Better visibility of document lifecycle stages Reduced need for custom reports for basic status tracking Easier management of parties with many associated agreementsUse case:A user opens a Party record and wants to see only agreements that are currently In Progress or Signed. Currently, this is not possible from the Parties page and requires additional reporting or manual review.

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Forum|Forum|13 days ago