Docusign Admin

When trying to download the envelope, it fails - error message displayed.{"errorCode":"COMBINEDDOWNLOAD_UNABLETOGENERATEPDF","message":"Não foi possível gerar PDF combinado. Por favor, baixe os documentos como um arquivo."}Bug IM-39704?

Hi Team,I understand that custom reports are generally not shared between users, and that one user cannot directly access a report created by another user. However, why doesn't DocuSign provide administrators with the ability to transfer ownership of custom or scheduled reports created by another user?A common business scenario is when the employee who created and scheduled a report leaves the organization. In such cases, administrators may need to update the report fields, modify filters, change the schedule, or maintain the report for ongoing business needs. Currently, there appears to be no way to manage or transfer ownership of these reports, even for users with full administrative privileges.Could DocuSign consider adding a feature that allows administrators to view, transfer, or assume ownership of custom and scheduled reports when the original report owner is no longer available? This would help ensure business continuity and reduce the need to recreate reports from scratch.Than

Hello, On our company we are in the process of transitioning from accessing the documents using a general account where everyone can see everything to a single sign-on perspective.The way we work is that we are separated into teams (markets) and we want people from the same team to have full visibility of envelopes and templates. This way, if someone is on holidays or leave, the other can access and manage their documents.When it comes to Templates, this goal is easier to be achieved as we created groups and templates are visible within the users inside the group.Now with Envelopes, we are having more difficulties. We tried the Shared Envelopes option but then if we need to search for a specific envelope, we need to do that for each person that we have access to - not ideal.Imagine a scenario where we have employees A, B and C. Ideally:> they are part of a group with shared visibility. If employee D joins, they are put on the same group> they can see each others templates and env

Is this the correct place where I should transfer envelopes? 

Why does an administrator need to setup a signing group? I feel like my clients know best when to use a signing group and I also am not liking everyone in the entire organization potentially seeing and using a signing group created for a different purpose/business area. If an account holder could have a permission to create and manage signing groups, it could hopefully include control over which senders can use the group in their workflows.  I am pretty new to DocuSign so perhaps I am missing some key concepts that would help me understand why our admin team needs to manage this feature on behalf of clients.  Thoughts? Are there risks of using this feature I should be taking into consideration?

Hello! I am a realtor and use the zipform / DS integration to send documents client signatures. In the last week I noticed that once I send docs for signatures am in the DS Add documents screen, I can no longer move the docs with my mouse on the screen to a specific order - I am on a macbook air 2020 and once I hold down on the doc and try to move it, it opens into a larger preview. Has anyone else run into this? 

I USED to be associated with Keller Williams brokerage, and years after leaving, I have been unable to get support@kw.com to release my email address from their administration, and the only way I’ve been able to have a paid realtor subscription is through my email address (associated with their admin). DocuSign has not helped to “detach” the account from Keller Williams. I have always privately paid for my annual subscription, never Keller Williams. Yesterday, Keller Williams ended their enterprise account/subscription with DocuSign, so DocuSign took away my paid subscription features (sending any more envelopes). Even if i try to VIEW a new subscription plan, the site redirects me to a page that tells me I do not have permission to do so. DocuSign Support always redirects me to KW Support, and I never receive any response. What do I do? 

Hi,we have been on a subscription plan since July 1, 2026, and I was really looking forward to getting started. Unfortunately, I’m unable to activate my existing account.After clicking the activation link in the email, I receive an error message saying that the link has expired. From there, I end up in a loop and cannot complete the activation process.The only option I have at the moment is to access the account with the expired trial subscription — which means I’m effectively unable to use the service.I haven’t been able to find a way to contact support directly. Could someone please advise what I can do to resolve this issue?Thank you very much for your help.Best regards, Lena 

HelloI tried unsetting “Allow recipients to create a Docusign account” in the demo web app / Admin / Signing settings, and ran a few tests. I also tried setting the Destination URL / Signing completed in the Brand. Neither seemed to change anything. Maybe there's a buffer period? I'll try again on Monday.Thanks.

I need Docusign Click enabled on my developer sandbox account to test a clickwrap + eSignature workflow.Account Name: *information removed due to PII* Account #: *information removed due to PII* API Account ID: *information removed due to PII*The waffle/app switcher icon does not appear on my dashboard and Click is not accessible. Can someone from the team enable this?

Hi,After a document is completed, I would like to know if it is possible to remove the Separate PDF’s option when downloading. 

 When correcting an envelope where a file had to be removed and a new one added, both versions are still being kept in the envelope. As a result, I have to ask the signer to complete both the incorrect and the correct documents in order to have the agreement returned.

I understand that envelope migration across regions is currently not supported in Docusign. Since DocuSign is migrating its infrastructure to Azure, I would like to know whether cross-region envelope migration is planned as a future feature. Or is this something that Docusign does not intend to support because of compliance, data residency, or regulatory requirements?

I am Getting Error when I am trying to login docusign in Netsuite. I have attached the screenshots for your reference. Please do have a look and help me please. Thanks **image removed due to PII**

I was looking into a project partner that is slow to Docusign things and the “Recipient Activity Report” is exactly what I needed. However, their “Average Completion Time” is within the allotted time - the issue is specific envelopes that they are slow to sign. Is there a way to expand the data behind a report into multiple line items addressing each individual envelope? I understand that I can simply look at Completed Envelopes and export that as a CSV. The gap I am seeing is that there is no “User Completion Time” column, at least with my current configuration. As a result, I would have to do some Excel magic with lookups to find all of the signers previous to my recipient of interest and get the time it actually takes them to sign. I can do so, but I figured I’d see if there’s a way to get that information out of the box that I’ve missed before putting in that effort. 

Enterprise pro is not available in my country and that sucks. Anyone with enterprise account and can add me has a user please send me a MESSAGE I am willing to split invoice payment if need be. Thanks for your assistance 

We have a managed account, I am the admin.One of our users left and the email address was removed as you do.We now have people asking for the documents they signed, are they still stored somewhere?If so please can you advise where I might find them?

In Docusign, we had created a user “Contracts Team”.  We then set it up so that each member of the team could toggle from themselves as a user to the “Contracts Team” as user.  That way, multiple members of the team could send envelopes as user “Contracts Team”.  It works well.  Unfortunately, starting today, when I toggle to “Contracts Team” and assemble an envelope, I am not able to save edits to Document Visibility.  I’m not able to save and close any envelopes.  I understand that Docusign migrated from sharing envelopes to shared access.  But we had set up the access already so team members could toggle between their profile and the Facilities Contracts profile. I’m not sure how to resolve the issue.  Any suggestions?  Thanks.

I need Docusign Click enabled on my developer sandbox account to test a clickwrap + eSignature workflow. Account ID: Account # *information removed due to PII* The waffle/app switcher icon does not appear on my dashboard and Click is not accessible. Can someone from the team enable this?

We have a managed account, I am the admin.One of our users left so we closed the email address We now have people asking for the documents they signed, are they still stored somewhere?If so please can you advise where I might find them?The shared access option does not appear in the Actions tab and I don’t seem to be able to transfer the envelopes. The user is also not appearing the in legacy list in the shared access folder although access was previously shared 

We want to activate some DS options on our developer account (Account Id: 14055105):EU electronic seal advanced signatureApparently our dev account cannot connect to support, so we are unable to raise a ticketIs there another way to ask for this ?Best regards,Yves

Hello, For the Enterprise Pro Plan, how does the billing work?  If the user base declines (Fewer signatures etc.) does that translate to a cost savings?

I have been trying to get in touch with DOCUSIGN team and the link for instant chat isn’t working - I have been charged £96 to my bank account and neither of my personal nor work email has an account! I would like a refund please and someone to talk to!  

Hello, Is there a way for me to restrict the signature type for users? We don’t want everyone to be able to select the qualified signature on behalf of someone else.Thank you, 

Is there any way to map additional info for user profiles through SAML mapping?  Job title, Company, Address, that kind of info.  If I can pass the info from our IdP, is there a way for DocuSign to map and apply it to our user profiles?