Having a seat at the table. Nice. Being heard? Nicer. For decades, IT leaders have been the backbone of defensible business growth, solving problems that could cripple a business often before anyone noticed. We know this world. The late nights. The firefights. The impossible deadlines that somehow got met. IT Professionals don’t just fix. They fortify. They’re the frontline heroes fighting an improbable battle thriving where others break, armed with a resilience the strongest military leaders…
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Rajvir Madan, SVP and Chief Digital and Information Technology Officer at Arcutis Biotherapeutics, explains why experienced leaders must test old patterns against a new context. He connects self-awareness to culture, operating principles, business outcomes, and the discipline to stop work that no longer serves the organization.
Dr. Michael Barr has worked across military communications, infantry leadership, university teaching, research operations, and healthcare IT. In this conversation with Doug Camin, he explains how that range changed the way he leads. They discuss connecting technology to operations, preparing people for work beyond their current role, making decisions with incomplete information, and building a…
Bret Henning started college as a music major and entered technology through a trade school and a computer operator job. He handled backups, printers, support, and disk drives before moving into programming and application work. Building systems for accounting, payroll, inventory, and manufacturing gave him an education in how a business runs. Bret traces the shift from computers as an…
Brian Laird's career has taken him through tech support, networking, security, software development, enterprise architecture, consulting, and the CIO seat. In this conversation with Doug Camin, he looks back on the week his former company sent thousands of employees home during COVID. Some customer service agents had no internet at home, so staff lined up at Verizon stores to buy hotspots three or…
Demetrios Xarhoulakos began his career producing CAD drawings and became the person colleagues called when technology stopped cooperating. That curiosity eventually led him into application support, global team management, cloud migration, and technology leadership for an international engineering business. In this conversation with host Mike Kelley, Demetrios explains why solving every problem…
Farhan Zakir's path into technology started far from a server room. After leaving medical school in Pakistan, he returned to Orlando, worked across hospitality roles, moved into accounting, and found his opening through ERP implementation for the club industry. In this conversation with Phil Howard, Farhan explains how that operating background became an advantage in IT leadership. He shares…
In Episode 441 of You've Been Heard, Michael Moore speaks with Matt Thomas, Director of IT and Marketing at Crabapple Roofing, about the communication skills that turn technical expertise into business leadership. Matt traces a career spanning small MSPs, music, recording, photography, video production, and internal IT leadership. He explains why technology becomes easier to support when leaders…
In Episode 439 of You've Been Heard, Phil Howard speaks with James Dunlap about turning technology and security work into language executives understand. James draws on leadership experience across healthcare, banking, fintech, and legal services to explain why projects, ticket counts, and technical jargon rarely tell the full story at the board level. He shows how to lead with risk reduced, value…
Bill Garcia explains why IT leaders lose credibility when they speak technology but cannot translate it into business outcomes. Drawing on a career in process redesign, ERP transformation, COO roles, and global leadership, he shows how governance can increase speed, why AI needs clean and trusted knowledge, and why communication remains the skill that separates strategic leaders from service…
In Episode 435 of You've Been Heard, Doug Camin speaks with Stephen Hightower about a career that spans aerospace and defense, information security, quality engineering, private equity consulting, YETI Coolers, and technology leadership at Harmar. Stephen explains why cycle time, service quality, and unit cost are the three metrics he uses to understand whether a business process is working. The…
In Episode 434 of You've Been Heard, Phil Howard speaks with Tim McCrosson about a career that moved from dot-com era web development into federal IT leadership, policy, cybersecurity, and large-scale operations. Tim explains how an early leadership correction changed him from a command-and-control project manager into a more sustainable coach and collaborator, while also showing why leaders still…
In Episode 433 of You've Been Heard, Mike Kelley speaks with Alex Vasilescu about the path from service desk work to global IT service delivery leadership. Alex shares lessons from major incident management, ITIL-driven operations, ServiceNow optimization, and the current pressure organizations feel around AI adoption. The conversation centers on a practical point: AI can create value, but not by…