Before You Fire Your Copay Vendor, Check Your Math

I was chatting with someone the other day about their copay program, and they complained about the program expense. They might want to explore other partners or a new program administrator.

Last week, behind the paywall, I wrote about the gap between a Patient being eligible for copay support and actually getting helped at the pharmacy counter, and why that gap usually has more to do with broken workflows than Manufacturer intent.

This week, I’m looking at a different copay problem: what happens when the Manufacturer looks at the program, hates the cost, and starts wondering whether the vendor is the problem.

I probably shoot myself in the foot with this stance, but I’m a firm believer, trust me, rooted in lived professional experience, that changing vendors should be a last resort.

I know, I know. I could make my bread and butter on request for proposals (RFPs) and advising folks on vendor moves. But I don’t, and it’s not because I’m in the vendors’ back pocket. I’m not. I’m independent,…