The Citrix Session: Citrix/ServiceNow Integration: Five benefits for Global Systems Integrators

While chatbots have been hailed by some as the future of IT support , some IT leaders say chatbots aren’t very robust . For example, IT teams still find themselves manually handling common incidents such as virtual application and desktop session “resets.” In simpler terms, while chatbots manage IT tickets on the frontend, they still require manual help desk intervention on the backend — even for…