4 ways data management influences AI outcomes
Agentic AI deployment is only as effective as the foundational state of the enterprise data infrastructure underpinning it. Leaders must master the fundamentals, from data context to siloed sources.
nojitter
Public RSS feed
Latest articles
Measure AI by the team, not the task
Organizations need new ways to determine whether AI tools improve team performance and leadership effectiveness or merely accelerate administrative work.
6 examples of AI ownership issues in the workplace
As more enterprises incorporate agentic AI into collaborative task flows, the question persists: Who owns the decisions and outputs generated via AI?
Majority of organizations to expand agentic AI usage
Contact centers and IT departments have been at the forefront of agentic AI-powered workflows, and now agentic AI use is being scaled to other business operations in the organization.
3 takeaways from CCaaS vendor earnings
Growth in subscriptions, customer appreciation for multichannel solutions and fear of missing out on AI all powered profits.
Regal integrates voice AI Agents with Five9
The integration addresses a pivotal pain point for customers — having to repeat themselves on a call — by conveying more context between AI and human agents.
MIT: Agentic AI will fail without a solid data foundation
A new study from MIT and Google Cloud confirms that solid AI execution starts with a reliable data foundation and up-to-date data management practices.
The rise of the AI-augmented manager
AI is shifting the managerial task list from chasing updates to judging outcomes, raising the value of business context, trust and human intervention.
Consumers warming to AI customer service agents
Metrigy’s research found that consumer preferences hinge on a variety of factors, so there is no one-size-fits-all deployment strategy.
Shadow AI can be stopped when workers get better options
Unsanctioned AI usage is a risk for every enterprise; counter it with solid sanctioned-use policies and better AI tools for doing the work.
Twilio beats Q2 revenue forecast by 11%
Messaging, voice, software add-ons and AI boosted revenue, but Twilio warned of headwinds in the second half of the year.
Make your institutional knowledge AI-ready
Organizations must rethink not just what they document, but how they structure, maintain and present that knowledge so automated systems can reliably use it.
Five9 reports accelerating AI revenue, significant new customer
AI revenue in Q2 jumped as backlog customers chose to deploy sooner. The company says voice AI drove one customer's migration from on-prem to cloud.
Teradata’s analytics agent reduces deployment friction
The agent, now on AWS Marketplace, provides conversational analytics by adapting to enterprise models.
NiCE's Q2 earnings driven by record-setting cloud, AI growth
Revenue from NiCE’s CX AI and Self-Service offerings grew 52%, and the company boasted a strong backlog of AI deals.
Snowflake, phData partner to operationalize AI
The expanded partnership focuses on modernizing analytics, proving governance for AI deployment and making business intelligence operational.
8x8's shift to usage-based revenue shapes Q1 2027
The company's continued shift away from seat-based pricing models means "lower gross margin" services now, with a bet on larger long-term scaling potential.
Nobody knows how to budget for AI
AI consumption billing has broken the assumptions traditional tech budgets were built on. Here is why the 2027 budget cycle will be especially difficult.
AI agents help with data analytics, but trust concerns remain
While agentic AI can save workers time and provide data insights, workers' AI literacy is still low — as is their trust in AI.
Organizations redefine on-the-job competence in the AI era
Enterprises are finding ways to evaluate how their human workforce is exercising judgment and decision-making in workplaces with integrated AI.
Jobs for human agents to decline through 2031
Forrester forecasts 350K fewer jobs for customer service agents by 2031. But that doesn’t spell the end of human-in-the-loop CX.
Avaya hires new CEO
Jeff Clarke will become Avaya’s third CEO in four years, as Patrick Dennis transitions to executive chair.
The guest agent problem is coming to enterprise collaboration
UC and security leaders must prepare for external AI agents by combining verifiable identity, ephemeral access and automated cross-company governance.
Airbyte adds customizable workspaces to its data platform
Companies can create multiple workspaces with access controls for users and AI agents, allowing different data governance depending on the instance.
Microsoft 365 Copilot adoption jumps 50% over prior quarter
Paid Copilot now has 30 million seats, Microsoft said, doubling its adoption as a percent of paid M365 Commercial seats from January.
contactSPACE, Zoom partner to bring enterprise outbound to Zoom Contact Center
Zoom CX compliant customers will soon have call campaign management through a cloud-native platform.
Half of US workers rate gains from AI as ‘somewhat positive’
The strongest productivity ratings were associated with more technical or task-specific applications, such as coding or creating presentations, Gallup said.
Data and automation bolster IBM's recent earnings
Services, including hybrid cloud, made up a large amount of IBM’s revenue growth as the tech vendor bet on helping clients modernize legacy systems.
Few companies report clear, measurable AI ROI
Most companies use AI in their daily workflows, but fewer than one in five can quantify its benefits. The key is figuring out what AI can actually do.
AI agents need identity, not just access
A new layer of “agent identity” is emerging to track ownership, enforce permissions and provide auditability as AI becomes an operational participant.
RingCentral's strong Q2 2026 powered by customer growth across several products
AI Receptionist's customer base quadrupled year over year, and the company kept NiCE as a partner for RingEX.
Q-Day is coming; here's how to prepare
Nefarious actors are harvesting encrypted data to decrypt it once quantum computing gives them the ability to do so. Identify data risks to reduce them.
CX's role expands to help companies scale product experience over time
Products remain the price of admission, but as markets mature customers distinguish companies by how consistently they deliver on their products' promises.
Synthetic panels offer speed and scale, but can't replace human insight
AI-generated survey panels provide faster, cheaper insight, but can be overly positive and behind on the latest data.
Workers are ready for AI autonomy, but they still don’t trust it
Although employees use AI daily, most think human oversight is necessary and output requires human verification.
Subscriptions drive ServiceNow 2Q revenue growth
ServiceNow also touted wins in CRM and customer service amid what IDC’s Elliott suggests is a market increasingly focused on seeing the returns from AI.
Vendors ship thousands of features. Users adopt dozens.
UCaaS and CCaaS platforms release hundreds of new features every year. User adoption hasn't kept pace and the capability vs. adoption gap is widening.
OpenAI makes its Presence felt in CX
OpenAI launched a platform targeted at helping enterprises deploy, control and maintain AI agents across company workflows.
Integration and governance prove critical to AI agent rollouts
Organizations that prioritize control and integration are comparatively more successful in AI agent rollouts, Forrester-Boomi research finds.
De-risking AI: Why organizations need a formal model exit plan
If an organization doesn’t have a fast, secure way to pull the plug and switch AI platforms, it's opening itself up to operational and financial vulnerabilities.
AI agent rollbacks more common than AI agent deployments
A lack of auditability, data leakage and high error rates all contributed to organizations shutting down their AI agents.
AI agents require guardrails, testing and visibility
To get the same performance that human agents produce, AI agents require care and coaching over time.
The orchestration question: Who actually owns AI in the enterprise?
How companies resolve the AI orchestration ownership question will determine whether AI becomes a unified capability or another source of fragmentation.
Synthetic data adoption rises, but risks remain
As organizations implement synthetic data, experts warn that governance, privacy and quality still need to be maintained.
3 numbers on the state of data literacy
Data fluency is crucial to business operations, but organizations report low proficiency.
AI at work is creating decision debt. Can your organization still explain its own decisions?
AI systems are increasingly used to make quick, customer-facing decisions. That speed could be coming at the hidden cost of lost context.
Superhuman launches Docs for AI-powered collaboration
The revamped collaboration app includes a native AI assistant that can create and modify content and access external systems via MCP.
Creatio bakes AI agents, governance into its CRM
With Creatio 10x, the AI CRM provider built in AI agent creation and governance capabilities, while revamping core offering with AI tools.
4 numbers that show data infrastructure falling behind
Data infrastructure isn’t keeping up with AI adoption on multiple levels — from infrastructure optimization and data readiness to governance.
Zoom taps into big market for AI receptionists
Zoom made its AI-powered receptionist available to users of any business phone system, greatly expanding its addressable market.