Kevin Kieller
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60 posts · contributor
Lately
4 ways to navigate shifting AI pricing models
nojitter ·
Approved applications can also fall prey to shadow AI perils
nojitter ·
Managers’ busywork increases with AI use
nojitter ·
Forrester model assesses impact on 17 technology and service categories
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Confluence POINT provides AI-enabled automation alongside existing tools
nojitter ·
AI training ‘most planned’ investment over next year
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Only one-quarter of AI customer service use cases produce ROI
nojitter ·
4 ways contact centers are changing in 2026
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4 ways data management influences AI outcomes
nojitter ·
Measure AI by the team, not the task
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6 examples of AI ownership issues in the workplace
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Majority of organizations to expand agentic AI usage
nojitter ·
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