What does it take to make healthcare feel human? In this episode, Natalie Dillon talks with Amir Dan Rubin, founding partner at Healthier Capital and former CEO of One Medical, about how he operationalizes and scales patient experience. Listen in for lessons on building in healthcare, infusing empathy into operations, and spotting the next decade’s healthcare opportunities.
Amir’s path took him from venture investing to leading Stanford Health Care, UCLA Health, Optum, and One Medical. At every stop, he returned to the same framework: aligning purpose, people and process to drive change in one of the world’s most stubborn industries.
You’ll hear about:
Why healthcare’s core problem is still access and experience — and why incumbents struggle to fix it
The framework he uses to operationalize empathy across every touchpoint
What AI can and can’t do in clinical settings and why humans remain essential
Where Healthier Capital is placing bets
At Maveron, we believe enduring consumer companies are built through deep customer understanding and disciplined execution — and we’re always looking to partner with founders who are defining culture. If that’s you, find us at maveron.com.
Follow Amir Dan Rubin: LinkedIn
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