Hello!
I don’t have any personal updates to share, so let’s move on to the curated resources!
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Talya Reynolds writes about how to be a good cross-functional partner
Nicole Pereira writes that we’ve optimized for operational speed, but in the process, we completely gutted the social glue that keeps teams sane when things break.
Ragen Dodson writes about how toxic CEOs love measuring everything except the cost of their own behavior
Mike Rizzo writes that when a leader can’t read the work, they read the room. And the room is exactly where a lot of the best operations practitioners get marked down.
Lavinia Mehedințu asks: Are we too obsessed with making learning feel fun and easy?
Sarah Rilling writes that most companies have a talent problem; they have a clarity problem.
Jazz Carr writes that a robust role-based learning path isn’t built in a day.
Ashley Heihn and Jacki Leahy share a few ways to approach gathering and sharing reviews that work
Elay Cohen writes that revenue teams are drowning in disconnected knowledge, making consistent execution nearly impossible.
Clara Ma shares 7 Signs That You’re a Chief of Staff (even if you don’t have the title)
Amy McClain writes that the problem wasn’t the training. The problem was that we hadn’t equipped managers to reinforce it.
Rosalyn Santa Elena writes that Operational rigor…These are two words that separate good RevOps teams from great ones 📝
Chris Toplack writes about misconceptions about what training and enablement represent
Aušrinė Keršanskaitė writes how even if the COO title doesn’t exist at a company, the work still does
Lisa Lie writes that everyone says they want a development plan at work. The funny thing is, a lot of people are waiting for someone else to hand it to them.
Molly Graham writes that one of the most powerful tools in leading teams is making things easy to remember.
Nikkole Wharton-Roberts writes that organizations don’t have a change management problem; they have an execution design problem
Fiona Simpson writes that there are 5 stages of adoption, and almost every rollout stops at stage 2
Dr. Alaina Szlachta writes that data is not emotional. But choosing to ignore it? That’s very emotional.
Katie Burke shares general rules for employee feedback, regardless of your size and stage
Rebecca Courtney shares The Facilitation Inspiration Library
Elena Verna writes about how valuable knowledge is trapped inside companies. And how that inspired her to start sharing information online📝
Mike Rizzo writes about the part of Marketing Operations you can teach — and the part you have to live
Gustavo Razzetti writes that You Don’t Manage Behavior. You Manage Intent. Why we misjudge our colleagues’ intentions, and a simple practice to see them clearly.
Bonnie Timms Hagemann writes that The Learning Curve Isn’t Supposed to Flatten at the Top
Tom McDowall writes that Practice Needs Line Managers
Colette Molteni and Craig Mattson write that you should Stop Arguing Your Case. Start Holding the Question. Communication that actually moves organizations
Jay Fuchs writes that Silence (not infrastructure) kills sales-marketing feedback
Greg Meyer writes about the atomic unit of organizational learning. Most team updates are receipts. The ones that record what you expected become experiments — the only kind you can learn from.
Jess Almlie writes that Learning & Development’s Engagement Problem is Bigger Than Design
David C. Baker writes about what that CMO really thinks...and what that means for you
JA Westenberg writes that Nobody Wants Your Newsletter. You Should Write it Anyway.
Nia Martinez writes about shifting from Courses to Capabilities: How to Build a Talent Strategy That Actually Endures
Saul Chirume writes about The Myth of Hitting the Ground Running 🚢
Zoom shares a Webinar audience behavior report
Karl Sakas writes that you built a leadership team. Why are you still the bottleneck?
Leah Ruppanner writes about The Invisible Work Draining Your Best Employees in Harvard Business Review (3 free articles a month)
Colette Molteni and Ivan Palomino discuss Why Brilliant Engineers Get Passed Over for Promotions
Liz Wiseman and Kim Scott discuss how Great Leaders Make Everyone Better
Jennifer van Alstyne, Sarah Bunin Benor, and Mira Sucharov discuss Developing Online Presence
August 5: Onboarding Reimagined: From Day One to Quota 🚢
Starts September 18: Human-First Motives Leader Certification ($)
On-demand: Managing Up with Emotional Intelligence
On-demand: Become a confident instructional designer in 60 days
Distributed: Secrets to building radically healthy remote teams by Darren Murph (affiliate link to bookshop.org)
You can also 'Buy me a coffee' :)
On-demand courses:
Live courses:
The next free RevOps BootCamp session starts in the fall
Participate in the research for the next live course about employee onboarding
Emoji Key:
📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource
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