Posts with strategies and tactics on building great products and how to be a better leader
The cost of creating software is going down to zero. Quite a few people have made hyperbolic statements like this on X lately, and it stood out in particular when the CEO of Klarna said it: If you re building, buying, or managing software products right now, there are major implications for that trend. But I [ ]
An ounce of action is worth a ton of theory. — Ralph Waldo Emerson Today, you can listen to podcasts, watch videos, read blog posts, and have endless discussions on Linkedin and Twitter about AI. But what really matters is what you put into action and how you actually use it to save you time, [ ]
Have you told your team to start using AI? Have you written one of those It s Time to Embrace AI memos to your team like we ve seen go viral from Shopify, Duolingo, or Box? How has that gone for you? Best laid plans While everyone knows they should be using AI, changing behaviors is hard. [ ]
What would you do if you You then went out and built your MVP and started working on getting each of the 5 onboarded. 3 weeks later, 0 of them had onboarded. All of them had reasons to delay Put simply, I just learned a painful lesson in problem urgency. You can call this a [ ]
If you re a company that cares about listening to your customer, there s a good chance you ve at least thought about adding a feedback widget to your product. You ll notice they re particularly common in LLM products like ChatGPT, Perplexity, and Claude, where they appear right below the AI s response to your prompt with a simple thumbs [ ]
One of the most common frustrations with AI is not getting what you wanted. For every time we get just what we wanted (or more), it seems like we also get a mess of nonsense or things we know are wrong. And sometimes that happens, because the job is literally impossible for the AI. Other [ ]
Bueller?… Bueller?… Bueller? If you ve ever submitted product feedback through a customer support widget like Intercom or Zendesk, you know how much of a lost, black hole it can feel like. Yet, for many companies, that s exactly where product feedback goes, never to be seen or heard from again. It s not Customer Success s fault. Customer [ ]
If you love what you’re doing and you always put the customer first, success will be yours.” – Ray Kroc, co-founder of McDonalds “The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.” — John Russell, Harley Davidson Make something people want. [ ]