✋ Welcome, I’m a former cafe & restaurant owner, now a hospitality adviser & educator. Always looking for the latest trends and how-to information - this is where I share it. Find me on LinkedIn, on Facebook, on Instagram, or on the Ken Burgin blog… cheers, Ken #PeaceIn2025 🇺🇦 🇵🇸 🇺🇳
🔥 SPECIAL TOPIC PAGES for Paid Subscribers - with 700+ selected articles
* Recruitment & Management (350+ articles)
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* Menu Design, Presentation & Pricing
* Menu Sales, Marketing & Trends
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* Easiest Way to Do a Restaurant Newsletter - using Substack
💥 Previous Newsletters - this week and last week are free, previous 200+ issues for paid subscribers.
🍒 2025 Restaurant Trends - new takes in an above-average list.
🍨 The Tiramisu World Cup! Being held in Treviso, Italy…
☕️ Coffee Retailing - how to sell bags and bags of it! Woefully done in most places IMHO. Check the photos below for a brilliant retail example 👇
😳 How Many Australians Actually Drink Coffee? Surprised how LOW this percentage is. And raises the question, what are your other beverages, to fill the gap?
🎈 Soft Clubbing - where coffee, not alcohol, fuels the party.
🍷 Wine Sales Tech Stack - love this special tool he uses to share tastings.
🥗 Catering Profit Tools - great list of proven apps and solutions.
🔪 Gordon Ramsay's Apprenticeship - the lessons he said he learned.
😁 Smiles - the psychology behind smiling that can boost sales.
🍓 Hey Small Operators - why the battlefield is customer experience, not price.
🌺 Slow Down to Notice - why you don’t see what’s happening in your venue.
🍺 The Beer Storage Guide Every Bar Needs - essential best practice.
⚙️ Product of the Week: Food Allergy Training - terrific resources for front and back of house, online and in-house, most free.
👍 The Best Employees Share This One Crucial Skill - from entrepreneur Mark Cuban.
💙 Experiments on Use of Voice AI - automated AI job interviews give better results than humans… and often preferred by applicants.
😎 Keeping Your Job Search (or Listing) Secret - many angles and solutions.
🍅 How AI Influences Your Reviews - ChatGPT and other services making a difference.
🎉 Making Plans for NY Eve - time to make preparations, with a fresh approach.
🌈 Instagram's New Location Feature - how to maximise use and results.
☀️ 2-hour Newsletter Process - great step by step checklist.
🤽🏻♀️ 50 Things About Working Out - interesting and challenging.
🍰 Vintage Cookbooks - wide list of sources and downloads.
🙁 Trump at the Bar - handling customers who want to talk politics.
Great coffee retailing at the famous St Ali Cafe in South Melbourne
😀 I regularly scan 1500 blog posts, hospitality newsletters, social and X accounts. Hospo Reset is where I share what I think you’ll find most interesting and useful, plus a few bonus opinions - your feedback very welcome! Ken… #PeaceIn2025 🇺🇦 🇵🇸 🇺🇳
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