✋ Hospo Reset is taking a break - instead of every two weeks, I’ll be doing an occasional publication every few months, and gradually opening up previous gated issues for public viewing. Thanks everyone for your support - it’s been six fun years of hunting down and sharing news and information about this wonderful world of restaurants, cafes and foodservice… Ken Burgin, Nov. 2025
I’m a former cafe & restaurant owner, now a hospitality adviser & educator. Find me on LinkedIn, on Facebook, on Instagram, or on the Ken Burgin blog… cheers, Ken #PeaceIn2025 🇺🇦 🇵🇸 🇺🇳
🚗 Delivery Fees - a better approach to this customer irritation?
🥃 Bar Profit Margins - how to protect what you already sell.
🥙 Work Meals at Restaurants - funny collection of disasters and all the things that can go wrong, from the customer viewpoint.
⭐️ How Fry the Coop Uses Smart Tech - I like these detailed explanations, free of hype.
🍒 Best Uses of AI Right Now - long interesting list, biz and personal.
🍣 Menu Training - this is a good simple system to use and adapt.
🍗 How Rotisserie Saved a Cafe - the great ‘chickening’ of foodservice...
😎 The Social Life of Small Urban Spaces - so much detail to consider, so interesting...
💥 Restaurant Food Photography - getting the essentials right.
🎃 The $650m+ Spirit Halloween business - make all their money in 2 months. How are your plans?
🍷 Merivale Group Dropped from Sydney’s Good Food Guide - innovation and talent, but sadly the fundamentals are missing.
🎤 The Prep List Podcast - Sean de Vries keeps delivering for the industry.
📚 Don’t Read These 21 Books - actually, do read them! Terrific list of business books from Leanne Hughes.
⚙️ Product of the Week: AI Surveillance Cameras - systems that can give an accurate customer count and a reading of the mood of the room.
😕 Reject Job Candidates by Phone or Email - which way do you lean?
🍀 Scaling your Culture as the Business Grows - useful step by step guide.
🤚 How to Train Staff in Food Safety - without taking away hours from service.
🎯 Show Up Better in Search - adapting for the new AI-powered search, you don’t have a minute to lose if you want to keep being found.
☝️ Loyalty Points Kind of Suck - the case for cash back, and making it simple.
🌼 Using Reviews with AI - how to create more popular experiences.
☄️ Email Marketing Frequency - every one, two or four weeks? Not what you expect…
🇨🇳 China Tech Buzz - interesting view on what drives the rapid changes. Our job is to get the best from this...
⚡️ Shameless Plug Podcast - everything about electrification for home and business. So interesting.
😅 Fairer Tax & Welfare in Australia - small biz needs to be part of these conversations.
Your team, how are they with humour?
😀 I regularly scan 1500 blog posts, hospitality newsletters, social and X accounts. Hospo Reset is where I share what I think you’ll find most interesting and useful, plus a few bonus opinions - your feedback very welcome! Ken… #PeaceIn2025 🇺🇦 🇵🇸 🇺🇳
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