✋ Welcome, I’m a former cafe & restaurant owner, now a hospitality adviser & educator. Always looking for the latest trends and how-to information - this is where I share it. Find me on LinkedIn, on Facebook, on Instagram, or on the Ken Burgin blog… cheers, Ken #PeaceIn2025 🇺🇦 🇵🇸 🇺🇳
🔥 SPECIAL TOPIC PAGES for Paid Subscribers - with 700+ selected articles
* Recruitment & Management (350+ articles)
* Staff Training & Development (100+ articles)
* Menu Design, Presentation & Pricing
* Menu Sales, Marketing & Trends
* Cost Control, Financial & Fraud Management Resources
* Easiest Way to Do a Restaurant Newsletter - using Substack
😎 Where most POS providers short-change you: enough with the 68 different report options. What we need are AI-driven Insights and Action Steps from all that data collected daily, weekly and monthly. I asked about this at an industry gathering last week, and the POS provider’s response was fairly lame…
How about your POS sends an auto-generated text message to the manager when wage costs are about to go over budget?
Or a list of Top 3 Ordering & Menu Changes for the chef next week, when it picks up cost blow-outs or sales weakness.
An urgent reminder when side-order sales have suddenly dropped.
Or a flash report from the Kitchen Display System data on why the kitchen got bailed up last night. Call and ask what’s happening…
🥛 Starbucks Rides the Protein Obsession - your opportunity too? Plenty of easy additions to the menu (hint: whey powder).
🍱 How to Create Holiday Gift Guides - great sales boosters, start planning now!
🎉 21 Facts About Throwing Good Parties - useful for organisers, and your own circle of friends. Ask your event organisers and sales people for feedback, and if they don’t get it, you need someone new…
🍟 All That Cooking Oil? Where does it go and how’s it used - more valuable than you think.
🐏 A Regenerative Aussie Farmer - always so interesting. A great use of friendly social media updates…
🛠️ Google’s New Tools for Restaurants - and lots more coming down the track.
💚 Using WhatsApp for Business - 12 strategies for success. So widely used by customers, why isn’t it a central part of the communication toolkit?
🎄 Fun Idea to Prime Interest in Christmas - a simple idea that starts the conversations and questions.
♦️ When AI Saved Brunch - interesting use of the data you already have to fix a common problem.
😀 How to Talk to Strangers - how many of your FOH team need to improve on this?
⚙️ Product of the Week: Notebook LM - such a flexible AI tool. Add a copy of your menu and a link to some articles or videos about menu engineering, and ask it for feedback and action steps. Or your staff manual, and work on the gaps.
🔥 Training on a Budget? How to enhance your scripts, clips and social snips on a low budget.
😌 Am I Too Nice to be a Good Manager? Good discussion and action steps - you know who needs to read this.
🦀 A Fearful Team... can’t deliver fearless service. Solid discussion material for your managers and the team more generally - the fear could just be about looking incompetent.
🍏 One Bad Apple - why your team’s weakest link matters more than you think.
🍒 Make Discounts & Specials a Bit Harder To Get - and the response rate will be much higher. Interesting results - don’t just throw the freebies around.
👍 Better Restaurant Surveys - how to capture more information. This is an excellent article - I give up on sooo many surveys because they’re too long or don’t give me a chance to express what I really think.
☕️ How I Beat Starbucks - and grew sales by 40%.
💥 Crisis PR - it’s a niche role and this practitioner has interesting content.
Thanks for reading Hospo Reset! This post is public so feel free to share it.
😀 I regularly scan 1500 blog posts, hospitality newsletters, social and X accounts. Hospo Reset is where I share what I think you’ll find most interesting and useful, plus a few bonus opinions - your feedback very welcome! Ken… #PeaceIn2025 🇺🇦 🇵🇸 🇺🇳
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