What’s more disruptive than a glitch in your travel plans? Real-time feedback that actually helps fix it.
As the gateway to Northern Italy and a key transportation hub for the 2026 Winter Olympic Games (Feb 6–22, 2026), Milan Bergamo Airport (BGY) is anticipating record traffic and even higher traveler expectations. To stay ahead, BGY partnered with Jotto to create something truly first-of-its-kind: a frictionless real-time feedback system for busy travelers at every point of their journey.
Here’s how it works:
✈️ From check-in to coffee stops, travelers scan QR codes throughout the terminal to give feedback on their travel experience in their native language. 🌍
✈️ Jotto translates this video, voice, or text feedback, analyzing it for keywords and sentiment, and routes it directly to BGY’s operations and guest-experience teams.
✈️ Airport personnel can respond to traveler concerns in real time, swiftly turning frustrations into fixes.
BGY is another example of how Jotto transforms industries by helping brands drive real-time engagement that truly takes flight.
To experience Jotto, scan the QR code in the video or our profile, or visit https://jotto.me; and Meet Team Jotto at Tech Crunch Disrupt (Booth F25)
#Jotto #Airports #Feedback #CustomerExperience #Travel #Italy #TechCrunch #TCDisrupt
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