Osano is a pioneering B-Corporation committed to the principle that privacy is a basic right. Since its inception, Osano has empowered modern enterprises to innovate swiftly while maintaining competitive edge by ensuring data privacy and adherence to consent guidelines. Their products enable organizations to navigate the ever-changing regulatory and technological landscape with confidence.
Osano is a full-time remote opportunity, offering flexibility in work hours to accommodate a variety of schedules. As a Customer Support Associate (Self-Service), you will work remotely, contributing to Osano’s mission from anywhere.
What Your Day Will Look Like
Your day will involve supporting self-service customers through proactive outreach and guidance during onboarding. You’ll help maintain and organize self-service resources, ensuring they are accessible and efficient. You’ll also track customer inquiries and share insights to enhance the customer journey.
Responsibilities & Expectations
Support Customers: Assist with onboarding and inquiries
Maintain Resources: Organize self-service materials
Track Insights: Share customer journey improvements
Monitor Metrics: Oversee signups and response rates
Identify Opportunities: Surface upgrade prospects
The estimated compensation for this role is $22.00 – $28.00/hr. (Estimated based on similar roles; Actual pay may vary.)
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
Make sure the words “Customer Support,” “SaaS,” and “Self-Service” appear in your past experience if applicable.
Highlight any specific experience you have with Zendesk, Intercom, HubSpot, Salesforce.
Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
How To Apply: https://job-boards.greenhouse.io/osano/jobs/5370418008
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