Professional support from the people behind Piwigo

Whether you're using Piwigo Cloud or hosting Piwigo on your own infrastructure, our professional support helps organizations deploy, configure and make the most of Piwigo.

Real people. Real product expertise. Direct access to the team behind Piwigo.

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How to get help with Piwigo

Everyone has access to our community resources. Organizations using Piwigo professionally can also benefit from dedicated support provided by the Piwigo team.

	Community resources	Professional support
Available to	Everyone	Cloud customers & Self-hosted support plans
Documentation
Installation guides
GitHub & developer resources
Direct email support from the Piwigo team	-
Personalized functional and technical assistance	-
Advice tailored to your deployment and workflows	-
Migration from an existing Piwigo installation	-
Custom graphic branding	-	Optional / included in some plans
Migration from your previous media library (other than Piwigo)	-	Optional / included in some plans
Enhanced onboarding and implementation coaching	-	Optional / included in some plans

Not sure which option is right for you?

Most users will find answers in our documentation and community forum. Organizations using Piwigo professionally benefit from dedicated support provided by our team.

Support for every deployment

Piwigo Cloud

Professional support is included with every Cloud subscription.

Email support is available for all customers, with priority support included in higher plans.

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Piwigo Self-hosted

Running Piwigo on your own infrastructure?

Professional support, managed services and technical assistance are available through dedicated support plans.

View support plans on self-hosted

Support from the people who build Piwigo

Real people.
Real product expertise.

When you contact Piwigo, you won't be passed from one support tier to another or left talking to a generic help desk: you'll talk directly to the people who know Piwigo best.

The same team that designs, develops and maintains the product also helps customers solve problems, answer questions and make the most of their deployment.

That means quicker answers, fewer handovers and advice grounded in real product expertise. That's what makes Piwigo support different.

Product experts, not outsourced agents
Direct access to the people who build Piwigo
Advice tailored to your organization
Support for both Cloud and self-hosted deployments
Long-term relationships with our customers
No AI chatbot replacing human expertise

Meet the team behind Piwigo

What our customers say

Support is always so helpful and the creativity and freedom you get is amazing!

As far as service is concerned, I have to say that in the past almost all problems and queries have been solved quickly and easily.

I appreciate the ease of use, the quality of the support, and the fact that it is an open source product.

The features are complete, the support is responsive and the price very competitive.

Piwigo is a full-featured, ergonomic and intuitive tool managed by an attentive and responsive team.

What our team can help you with

Getting started

You're deploying Piwigo for the first time or onboarding a new team.

Structuring your albums
Setting up properties and tags
Managing users and permissions
Customizing your web gallery
Migrating data from your previous library

Everyday use

Questions that come up once your organization is using Piwigo.

Getting the most from a feature
Troubleshooting unexpected behaviour
Finding the right plugin for your needs
Advanced search and filters
Sharing and collaboration

Growing with Piwigo

When your needs evolve.

Supporting larger teams and growing media libraries
Integrating Piwigo with your existing tools
Optimizing workflows
Diagnosing performance issues
Evaluating custom development needs

Need additional expertise?

Some projects require expertise beyond day-to-day support.

Professional Services

Our team can help with services such as:

Custom data imports
Custom feature development
Graphic branding and customization
Piwigo installation (self-hosted)
Piwigo upgrades (self-hosted)
Managed infrastructure (self-hosted)

Discover Professional Services

Photo library consulting

We work with experienced photo library consultants who know Piwigo inside out. They can help you define and implement your media organization, including:

Your indexing strategy
Album hierarchy
Properties model
Titles and descriptions
Tags and controlled vocabularies

Before contacting support

Looking for self-service resources ? Most questions can be answered through our documentation, installation guides and community forum.

Looking for documentation?

Read the documentation

Installing Piwigo?

Follow our installation guides

Need help from other users?

Ask the community

Ready to get started with Piwigo?

Whether you choose our Cloud platform or a self-hosted deployment, you'll have access to the support option that fits your organization.

Piwigo Cloud plans