myLigo

Support Request

Any questions, comments, suggestions, or concerns can be sent directly to support

Frequently Asked Questions

I can't log in with my albert.einstein or @LIGO.ORG password.

Make sure it is typed in lower case (albert.einstein NOT Albert.Einstein). Make sure your browser has cookies enabled.

I have forgotten my albert.einstein or @LIGO.ORG password. What can I do?

Please visit this link to reset your password.
I have signed up for an albert.einstein or @LIGO.ORG account, but I have not received my temporary URL for creating the new password. What can I do?

Please contact support and confirm your e-mail address. We will contact you shortly.
I was a collaboration member in the past, and now I have a job with an LSC institution again

LSC members that leave the collaboration are marked as inactive, not deleted. When you apply in the normal way (right hand side of my.ligo.org), the system will recognize your name and/or email and ask if you are that person.
I’m trying to edit my information and change my affiliation, but I can’t change that field.

You can apply to change your affiliation by filling in this form.
When I signed up for my account, I typed my name using special characters (accents, umlauts, cedillas...) and now my user name is misspelled and missing characters. How can it be fixed?

At present, the system doesn’t accept special characters and the letters associated with them, so they will be missing from the generated user name. To avoid this, you should not use any special characters when signing up for a new account. If you already did and want to change your user name, you should sign up for a new account and notify your PI because she or he needs to approve your new account. Also, please contact support so we can merge your two accounts into one with the correct user name.
How can I change my name or username?

Please contact support about the name change you want. MyLIGO admins can then initiate a name change workflow. Please note that there will be a downtime for the account while the name change is taking place.
Suddenly, I seem to have lost access to various LSC web pages via my ligo.org credentials. How can I fix this?

First, try to reset your password. If this doesn’t work, contact support and inform us if you have recently transferred to a new group.
I can’t access some Document Control Center Documents. Can you solve it?

Please indicate whether you are able to login with your LIGO.ORG account by visiting the DCC website. If that fails please try to reset your LIGO.ORG password

However, if you are able to login but are unable to access some specific documents please let us know which documents are causing a problem at support
Can I send email to a LIGO.ORG mailing list from a different email address than the one I use for LIGO.ORG email?

You can if the mailing list ends with @sympa.ligo.org or @ligo.org. In order to do it, you have to register first the email address you want to use to send messages. This does not affect at which account you receive mail sent to a LIGO.ORG mail list.
Should I submit my personal contact information when I create my @LIGO account?

Please, don’t submit any personal contact information, only your office contact information.
How can I read the e-mails sent to my @LIGO.ORG address?

Your @LIGO.ORG e-mail is forwarded to the email account that you provided when you signed up. You can change this forwarding e-mail address at any moment.
I’ve left the collaboration. How can I delete my account and end my mailing lists subscriptions?

Please, contact the PI of your last group before you left and she or he will remove you from the group. After that you should stop receiving e-mails from the collaboration.
I want to change my registered email with my LIGO account - but I cannot log into my.ligo.org to do that since I have also forgotten my password.

Please contact your supervisor or group's PI to request that change. The PI should use this form.