For over 30 years, the Veterinary Hospital Managers Assn has worked to offer support and education for those who manage veterinary practices. The VHMA M2M podcast series is designed to tackle timely situations that are universal in practice. Listen for this month's advice from experts in the trenches.
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I am happy to welcome Brenda Tassava Medina, CVPM, CVJ, MVLCE to the show today! Brenda is the president of Encore Veterinary Consulting , and she comes on the show to help me explore how the CVPM credential creates opportunities for veterinary leaders in both corporate and private practice, and she shares her own journey to earning the designation, why it transformed her confidence as a leader,…
Join me in welcoming Ericka Taipalus, CVPM CVT to the show for this episode! Ericka is one of the Veterinary Hospital Managers Association's 2026 Emerging Leaders and manages a team of two doctors and eight staff members at Lakeview Animal Clinic in Pewaukee, Wisconsin, and she joins me for this episode to discuss what it really takes to create a healthier workplace culture in veterinary medicine.…
Listen in this week as I chat with Joan McCue, CVPM - Veterinary Hospital Manager at VetCor in Aiken, South Carolina. Joan joins me to explore what it really feels like to step into leadership as an "outsider" and how that perspective can shape both trust and growth within a team. She reflects on her journey across three very different veterinary practices, from being completely new to the field…
Join me this episode as I sit down with Lynsey Mohr, CVPM and veterinary practice manager at Rehoboth Beach Animal Hospital , to explore how she helped transform a traditional GP clinic into a structured urgent care model! This is a topic that immediately caught my attention after meeting Lynsey at a conference and seeing firsthand how many hospitals, including my own, struggle with unpredictable…
For this episode of the podcast, I am joined by Varuna Trivedi , Director of Operations at BEAM VetCare . Varuna has worked across dentistry and veterinary practice management in multiple countries, and she discusses what it really means for private practices to stay competitive in a world in which corporate healthcare systems are constantly expanding! We spend some time discussing how convenience…
I am really excited to have Karen Hart, CVPM, CCFP , on the podcast. Karen is the Director of Hospital Operations at the Burlington Emergency and Veterinary Specialists (BEVS) and is an MIT-trained engineer turned veterinary practice manager. Leading people through change has taught me something truly humbling: enthusiasm alone doesn't bring others along, and Karen discusses what it actually takes…
In this episode of the show, I am happy to bring on Bethany Bankovich, CVPM, CVT, MHRM, CCFP , Hospital Administrator at Neffsville Veterinary Clinic . We tall about how to be playful and engaging on social media without undermining your practice's credibility. Bethany truly has a wealth of insight from managing practices, leading teams, and experimenting with strategies that actually work in the…
I am really excited to welcome Carol Hurst , LVT CVPM, of Encore Vet Group to the podcast for this episode! Carol is the kind of person who brings twenty years of hands-on experience and a true passion for growing people and culture. We spend this episode discussing one of the trickiest parts of veterinary management: building and training your client service team. It's a topic that can definitely…
I am joined not by one but by two guests this week - both from Everhart Veterinary Medicine . Kristy Ballwanz, Practice Manager of the Cross Keys location, and Niki Abendschoen, Director of Marketing and I.T., come on to the show to talk about how they have used their website and social media presence to improve their hiring and recruiting efforts, explaining that they wanted to showcase the…
Listen in this week as I sit down with Michelle Gienger , a seasoned practice manager at Village Veterinary Hospital , to talk all about the art of conducting effective employee surveys. Michelle shares her insights into how to gather valuable feedback from both vocal and reserved team members as well as how to implement that data without letting emotions get in the way. Michelle highlights the…
