I almost quit before I started. Three rejections in one week, zero clients, and a voice in my head asking: who do you think you are?
That question followed me out of two jobs I thought I wanted.
The first was at American Express. Thinking that could be a stable job.
It was paying me $2,000 a month. On paper, it looked fine.
In reality, I was sitting at a desk wondering why I was spending my best hours on work that had nothing to do with what I actually loved.
Then I quit and joined a small design studio. Closer to the dream. Still not it.
What I wanted was to build something with my own hands, on my own terms, doing graphic design work that actually meant something.
So I left. I started freelancing. And my very first client didn’t come from a job board or a referral. I cold called Pearson.
Yes. I picked up the phone.
They hired me to work on educational materials for schools. It was real work. Important work. And it was mine.
For the next ten years, I built a freelance design career that at its peak brought in $30,000 in a single month.
I averaged around $3,000 a month in the early years and grew from there. But I also worked nights I shouldn’t have. Burned through weekends.
Chased deadlines that had no business existing. The income was real. So was the exhaustion underneath it.
Then in 2013, my first baby arrived. And everything shifted.
I made a choice. A deliberate one. I chose to be present for my child over keeping clients who needed me available in ways motherhood no longer allowed.
One by one, the client relationships wound down. Not because I failed. Because I chose something more important.
But that left me with a different problem. No clients. No predictable income. And a genuine need to figure out what came next.
AI is not going to take away your freelancing career. But it will inevitably end the version of freelancing that didn’t pay well in the first place.
Blogs who wrote for $0.05 a word? Gone. The only direction remaining to which is downhill.
But here ́s what no one is talking about.
In March 2023, a boutique marketing agency in Nashville posted a job on LinkedIn for a “content strategist and AI implementation lead.” They got 340 applicants in 72 hours. The salary range was $85,000 to $105,000. The role didn’t exist two years earlier.
A copywriter I know named Denise, who has been freelancing since 2017 and built her entire business on Facebook ad copy, raised her rates from $1,800 per project to $3,200 per project in 2024. Not because of AI. But thanks to AI.
Now she offers what she calls “AI-assisted copy audits.” She tests 40 variations in an afternoon using tools and then gives data-backed recommendations which previously took her weeks to compile.
She went from $68,000 in 2022 to $127,000 in 2024. Same clients. Bigger results. Higher prices.
The freelancers losing right now are the ones who refused to evolve. The ones winning are the ones who didn’t give in to fear, but instead got curious.
After 2013, I spent nearly two years trying to rebuild. I was using my same way of doing things, working like mad but getting nowhere. Eventually I dropped an assignment simply because one of the web pages was wrong and that was all for it.
The same happened maybe 5-6 times after that before I realized this was too much trouble or risk for just one more project, or paycheck.
Obviously, this approach wasn’t working. Not because the projects were themselves bad; they just did not stack up into any kind of coherent business model.
In 2015, I discovered productized services, and my world changed. Instead of customizing each and every project from scratch, what resulted was a predictable income.
For the first time, I could tell my clients exactly what they were getting upfront. No ambiguity. No giving in all on account of desperation that there is no other way through.
No 11pm Slack messages eating into times that should belong to my family or friends. I could hire help for projects, because the work was repeatable enough to train someone else to do part of it.
I could plan my week around school hours. I could be the mother I wanted to be without any limit on how much time a real business with no employees allowed for work.
That didn’t happen because I worked harder. It happened because I stopped my expertise from being gradually eaten up piece by tiny piece strictly on other people’s terms.
Clients don’t mine generalists’ services. They want someone who understands their world and can get the results they’re after clearly.
The clearer you make this point, the easier it becomes for the right potential client to say yes.
I spent almost four months trying to sell “design services.” It was so vague. I didn’t fix prices, but I was just trying to get them in the door.
If you are selling your services like that, time to package them up. Here are four ways you can do that:
Package 1: The Starter Project
One distinctly scoped deliverable
A defined timeline
A fixed price
A simple intake process
Not included: Strategy sessions, research calls and rush delivery.
My mistake: I kept saying yes to scope creep because I was afraid of losing the client. One project grew into a months-long nightmare I hated, where I turned in far more than had been agreed on for the same flat fee and every time there was a revision it made me even more bitter.
This is what works: A scope document, before you lift a finger, even a one-pager. Not because clients are evil. Because clarity helps keep everyone on track.
Package 2: The Monthly Retainer
Unlimited revisions per month
Fixed timings per day
One task at a time per designer
Monthly check-in calls (never more than 45 minutes)
Priority response time during business hours
Regular point of contact
Not included: Work outside the agreed deliverables. To have access to you on weekends. Any strategy or advice in excess of what has already been specified.
The mistake I made: I didn’t raise my rates when I should have. I kept a retainer at the same price for over a year because I was scared the client would leave.
By month 10, I was doing work I could have charged significantly more for and I knew it.
What works: Insert a rate review into the contract at the start. Every six months, revisit it. Not to raise too high. The idea is that this is a shared resource. Have more clients to share the cost.
Package 3: The Strategy Intensive
90 minutes of one-on-one brainstorming via call
A 4500-word audit or roadmap
Thirty days of follow-up support via email
One follow-up call at the 30-day mark
What’s not included: Implementation. Twenty four hour management. Design or production of creative material. Exceeding agreed upon service dates.
The mistake I made: Undercharging/session. I was calling what actually should have been called an intensive “consultation” and pricing it like a favour. Only later that I reframed it as “intensive”, raised my charges and only talk about results instead of processes.
No one pays for your time. They pay for the outcome of your working hours.
Package 4: The Done-With-You Sprint
Two or three weeks of intense collaboration
Asynchronous Communication daily
Two calls a week, live ones
A completely finished product with deadline
The package does not include: Passive customers. Feedback that takes more than 24 hours to move through the system. Corrections after the project’s final deadline has passed. Tasks which lie outside of scope.
This option is ideal for parents with unpredictable schedules. Sprints come to an end, but they have all of the requisite parts. Beginning and ending.
I turned availability into a selling point in the early days of my freelance career. As every hour passed, it seemed like great service. But in fact what I should have been doing is adjusting to boundaries.
Clients quickly got used to this sort of arrangements and I have only myself to blame for not setting the standard before.
I accepted every job because I was afraid of being pigeonholed.
Packaging, illustration, webgraphics, even if it was at all related to adobe software, I handled it. This may sound flexible. What it actually creates is lack of brand positioning and uneven price-setting. Every client needs my attention to create customised pricing, and that was so tiring.
I let high income years make me think the business model could support it. $30,000 months at times made it seemed like freelancing was the best choice.
Truth is, my way of managing it is not sustainable.
Next, I forgot to ask Pearson and other long-term clients for referrals when things were going well. I thought the quality of my work would sell itself. Sometimes it does. But having that testimonial would have opened doors more quickly than waiting for word of mouth to work on its own.
I didn’t make a product out of my work until 2015, and I wish I’d started doing that in 2010.
All the years of custom project chaos was nothing but unnecessary pain for myself as well as my clients.
Fixed deliverables, repeatable production, and predictable income could all have been done earlier. I just didn’t know how to find them.
I use AI everyday. I want to spell out clearly and specifically how.
I use it for initial layout ideas and moodboard directions so my slate isn’t blank each time.
I use it to write first drafts to help with client briefs and project scope documents, which I then edit with my own voice and structure.
I also use it as a tool to investigate industries beforehand.
So that when I’m on the phone with a client, armed with smarter questions about their business landscape and armed with the relevant facts of which they may never even be aware of until our conversation takes place.
How handy that makes my life!
As for what I don’t use it for: creative guidance. Aesthetic judgment. Relations with my clients.
AI is only a fulcrum which amplifies one’s strength. Those designers who understand this point will know what I’m saying and will help their business to flourish.
You’re not too late to start. You might be too late to do it the lazy way. And honestly, that’s the best news I could give you.
The lazy way was always the risky way. No positioning. No specialty. Hoping volume would make up for the race to the bottom. AI just accelerated the inevitable end of that path.
What’s still wide open is the version where you show up as a whole person with a real point of view, real experience, and real value to offer a specific type of client who genuinely needs what you bring.
That version? No algorithm is touching it.
I built a freelance design career from a cold call to Pearson. Lost it when I chose to prioritise my family. Rebuilt it better the second time around with a model that didn’t require me to sacrifice one for the other. That second version, the productized one, is what finally gave me predictable income, the ability to bring on help, and work hours that ended before dinner.
I didn’t start over because I was ready. I started over because staying the same was no longer an option.
This week, write down three things you have done, survived, or mastered that most people haven’t. Not skills from a resume. Experiences from your life. Those are the seeds of a niche.
Then ask: who is struggling with something that my experience could directly help? That’s your audience. Not “small businesses.” Not “entrepreneurs.” A specific kind of person with a specific kind of problem you already understand.
Build one offer. One. Not a menu. Not a website with five service pages. One thing, clearly described, with a clear price and a clear outcome. If you don’t know what to charge, look at what the result is worth to the buyer, not what the hours are worth to you.
Tell five people. Not strangers on the internet. Five real people in your actual network who might know someone, hire you themselves, or refer you. Referrals close faster than cold outreach. Always.
Expect the first 90 days to feel like failure even when they aren’t. Give yourself the full runway before you decide it’s not working.
You’re not too late. You’re just starting at a moment that demands more intentionality than before. That’s not a threat.
That’s your edge.

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