Transform NOW is brought to you by SS&C. AI is reshaping work, but the real breakthrough is orchestration. When people, AI, and automation move together as one intelligent workflow, enterprises stop experimenting and start transforming. On Transform NOW, we explore how AI and agent orchestration are transforming operations, driving growth, and changing how organizations serve customers and empower employees. Subscribe to stay ahead of what’s next in AI...practical, real, and happening now.
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In this episode of Transform NOW, Brad Hairston talks with Dr. David De Cremer, dean and professor at D'Amore-McKim School of Business at Northeastern University and author of The AI Savvy Leader, who explains how leaders can put humans first, build "authentic intelligence" alongside AI, and measure adoption in human terms. . Here's what we discussed with David: - Executive abdication of AI…
In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: . Meta launches new AI model as Zuckerberg champions open-weight push https://www.reuters.com/world/china/meta-launches-new-ai-model-zuckerberg-champions-open-weight-push-2026-08-10/ . The model picker…
In this episode, host Michael Marchuk interviews customer success advisor, executive coach, and bestselling author Carl Lenocker (A Success Plan for Life) about how AI is reshaping customer success without removing human accountability. Carl argues experienced leaders will be needed to judge AI outputs, while entry-level roles and technical/process-heavy CS work (onboarding, troubleshooting,…
In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: 4 in 5 Workers Have Checked Out at Work (And AI Anxiety Is Making It Worse) https://www.newsweek.com/4-in-5-workers-have-checked-out-at-work-and-ai-anxiety-is-making-it-worse-12250000 How ADP's chief…
In this episode of the Transform Now podcast, host Michael Marchuk sits down with Vincent Granville, pioneering AI scientist and co-founder of Bonding AI, to explore how organizations can build AI systems they can truly trust. Granville challenges the prevailing acceptance of AI hallucinations, arguing they're not just bugs but structural features of how large language models are built. He…
In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: AI Agents Are Not Your Coworkers - https://beyondtmrw.org/article/ai-agents-are-not-your-coworkers The AI Future Is for Everyone - https://www.wsj.com/opinion/the-ai-future-is-for-everyone-a0c24e20 How…
On this episode, host Michael Marchuk speaks with Kasim Iqbal of Computacenter, a customer award winner who leads an RPA team and has used Blue Prism for over 10 years. Kasim explains how his team automated a previously manual, copy-and-paste process for creating DPD return labels and updating and closing tickets in Remedy and ServiceNow, delivering major time savings and processing about 150,000…
In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: • Apple Briefly Unseats Nvidia As World’s Largest Company https://www.forbes.com/sites/tylerroush/2026/07/17/apple-unseats-nvidia-as-worlds-largest-company/ • China's Moonshot unveils world's largest…
In this episode, Brad Hairston talks with Dr. Anastassia Lauterbach, an advisor and author who is dedicated to democratizing AI literacy and fostering a deeper understanding of AI, robotics, and quantum technologies. Dr. Lauterbach unpacks the gap between AI fluency and true AI literacy and explains why that gap poses real risks for boards and businesses. The conversation covers cybersecurity…
In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: • Job seekers giving up: Labor force participation rate falls to lowest in 50 years, outside of Covid era…
