In Under 10: Using Ingratiation and Apology to Build Trust During Crisis With Christal P. Austin

In this episode of PodCatalyst, our “In Under 10” seriesbrings you a behind-the-scenes conversation from IABC World Conference 2025 in Vancouver. Christal P. Austin, public affairs officer for the Government of Barbados, joins guest host Dawn De La Torre to unpack what it really takes to lead during a crisis. Drawing on firsthand examples from government communications, Christal shares how today’s…