Wizards: Why Your Odd, Eccentric IT Team Keeps the Enterprise Alive

"If you cannot identify the responsible party in an outage, the responsible party is usually whoever is on PTO." In the modern corporate enterprise, there exists a quiet, surreal paradox: the smoother a company runs, the less anyone notices the human engine keeping it operational. Behind every seamless single sign-on screen, pristine spreadsheet, and functioning VPN lies an IT department working…