Airbnb Tests AI Search After Automating 45% of Support

Airbnb is building artificial intelligence into nearly every step of a trip, not just the chatbot. The company’s AI customer-service assistant now resolves nearly 45% of user inquiries without a human agent, up from about a third at the end of last year, operating in more than 50 languages with voice-call support planned later this […] The post Airbnb Tests AI Search After Automating 45% of…