The Moylan Arrow: IA Lessons for AI-Powered Experiences

Information allows us to act more skillfully. Imagine you come to a fork on a road. Without a sign, you’d need a compass or a great sense of direction to choose correctly. But with a clear sign, you’d quickly know which road to take. The sign reduces ambiguity. The Moylan arrow, too, disambiguates a choice. Pulling in on the wrong side of the pump is an annoying inconvenience. By making the driver…