Episode 341 | Saying ‘No’: The Business Case for Firing Your Worst Clients

There is a small group of clients in your firm right now who are quietly making you poor — and you can probably already name them. They are not necessarily your lowest-paying clients. Some of them may be paying you premium fees. But somewhere in your gut, you already know who they are: the names on the caller ID that make your stomach tighten, the Saturday-night emails about non-emergencies, the…