On User Interviews: The Lens of a Rubber Duck

These days I've been doing some user interviews for our software, Numenon . What are user interviews? Well, for me, that's just a fancy way of saying I'm hopping on calls with users to watch them use the software. I walk them through the optimal usage of Numenon for their specific scenario, intervening as little as possible, to see where they naturally head. While doing that, I note things like…