# voc (blogs) — RSS Amplifier Recent posts from the 3 feeds in the RSS Amplifier directory that cover voc. Page: Feed: --- ## [VOC S9EP12: The Voice That Protects Children with Sara O’Meara](https://voicesofcourage.us/the-voice-that-protects-children/) _2026-07-08 · Ken Foster · Voices of Courage_ Every child deserves to feel safe, loved, and protected. In this deeply moving episode of Voices of Courage, host Ken D. Foster sits down with humanitarian, bestselling author, and Childhelp Co-Founder Sara O’Meara to discuss one of the most urgent humanitarian issues of our time – child abuse and neglect. For more than six decades, \[…\] The post VOC S9EP12: The Voice That Protects Children with… ## [VOC S9EP11: Using Humor is Rewiring Human Consciousness with Steve Bhaerman](https://voicesofcourage.us/using-humor-is-rewiring-human-consciousness/) _2026-07-01 · Ken Foster · Voices of Courage_ What if laughter is more than entertainment? What if humor is actually a powerful tool for healing, awakening, and expanding human consciousness? In this uplifting and thought-provoking episode of Voices of Courage, host Ken D. Foster welcomes internationally renowned author, speaker, and conscious humor pioneer Steve Bhaerman—best known as Swami Beyondananda—for a fascinating exploration into \[…\]… ## [VOC S9EP10: The Great Awakening | Part 1 | Gary Zukav](https://voicesofcourage.us/the-great-awakening/) _2026-06-24 · Ken Foster · Voices of Courage_ What if humanity is experiencing a profound shift in consciousness—and you are part of it? In this extraordinary episode of Voices of Courage, host Ken D. Foster welcomes one of the most influential spiritual teachers of our time, Gary Zukav, author of the groundbreaking bestseller The Seat of the Soul. Together, they explore what Gary \[…\] The post VOC S9EP10: The Great Awakening | Part 1 | Gary… ## [VOC S9EP9: Unlocking Your Soul’s Blueprint: Quantum Alignment with Dr. Karen Parker](https://voicesofcourage.us/unlocking-your-souls-blueprint/) _2026-06-17 · Ken Foster · Voices of Courage_ Are you living a life that looks successful on paper but feels exhausted, disconnected, and overwhelmed deep inside? So many of us are checking the boxes society told us would bring fulfillment, yet we are left with a quiet feeling that “this can’t be all there is.” In this profound episode of Voices of Courage, \[…\] The post VOC S9EP9: Unlocking Your Soul’s Blueprint: Quantum Alignment with Dr.… ## [VOC S9EP8: The Future of Education Funding with Steven Thayn](https://voicesofcourage.us/the-future-of-education-funding/) _2026-06-10 · Ken Foster · Voices of Courage_ Is America’s education system preparing students for the future – or preserving a model designed for the past? In this eye-opening episode of Voices of Courage, host Ken D. Foster sits down with former Idaho State Senator Steven Thayn to explore one of the most pressing issues facing families today: the future of education funding \[…\] The post VOC S9EP8: The Future of Education Funding with Steven… ## [VOC S9EP7: Creativity, Courage & Living Fully Expressed with Eli and Joseph](https://voicesofcourage.us/creativity-courage-living-fully-expressed/) _2026-06-03 · Ken Foster · Voices of Courage_ What if creativity wasn’t just about art… but about becoming fully alive? In this inspiring episode of Voices of Courage, host Ken D. Foster welcomes creative partners, transformational coaches, and multi-passionate entrepreneurs Eli & Joseph for a powerful conversation on creativity, intuition, courage, love, and living an authentic life. Broadcasting from San Miguel de Allende, \[…\] The post VOC… ## [VOC S9EP6: The Courage to Silence Fear and Awaken Inner Power with Beatty Carmichael](https://voicesofcourage.us/the-courage-to-silence-fear-and-awaken-inner-power/) _2026-05-27 · Ken Foster · Voices of Courage_ Outrageous Peace, The Courage to Silence Fear and Awaken Inner Power with Beatty Carmichael and Ken D Foster Is hidden fear quietly controlling your business decisions? Discover the power of Visionary Leadership and learn how to achieve Outrageous Peace in the middle of life’s greatest storms. In this episode of Voices of Courage, host Ken \[…\] The post VOC S9EP6: The Courage to Silence Fear and… ## [VOC S9EP5: The Truth About Supplements: What Actually Works with Dr. John Lewis](https://voicesofcourage.us/the-truth-about-supplements/) _2026-05-20 · Ken Foster · Voices of Courage_ Why is it that in an age of infinite information, true health remains so elusive? We are constantly bombarded with conflicting advice on what to eat, how to train, and which supplements are essential, yet chronic illness continues to rise at an alarming rate. To “See the Unseeable” in our own well-being, we must move \[…\] The post VOC S9EP5: The Truth About Supplements: What Actually Works with Dr.… ## [VOC S9EP4: The Courage to Embrace True Wealth with Nathan Barkocy](https://voicesofcourage.us/the-courage-to-embrace-true-wealth/) _2026-05-13 · Ken Foster · Voices of Courage_ Join Ken D Foster on Voices Of Courage as he sits down with Nathan Barkocy to discuss the courage to embrace true wealth. Nathan shares his inspirational story of overcoming adversity and finding a success mindset that has led him to achieve financial freedom and live a purpose driven life. Through his journey, Nathan discovered \[…\] The post VOC S9EP4: The Courage to Embrace True Wealth with… ## [Voice of Customer (VOC) is not just NPS anymore](https://www.perceptive.co.nz/blog/voice-of-customer-voc-is-not-just-nps-anymore) _2026-05-11 · Perceptive Team · Perceptive NZ Blog_ Does your Voice of Customer (VOC) programme use Net Promoter Score as its one and only metric? Chances are you’re missing out on valuable insights that could be helping your business. ## [Watch chovy live code (Sponsored)](https://crawlproof.com/a/aFHrSnSVjTp8) _2026-05-11 · **Sponsored**_ Join Mosh Coding streams with collaborative screen sharing and remote control, open source. ## [The best ways to action insights from your VOC programme](https://www.perceptive.co.nz/blog/the-best-ways-to-action-insights-from-your-voice-of-customer-voc-programme) _2026-05-10 · Perceptive Team · Perceptive NZ Blog_ What separates a great Voice of Customer (VOC) programme from an average one? It comes down to how well it is embedded within a business. If you want to get the most out of the insights your VOC is generating, grow the programme’s ROI, and drive commercial results, actioning your VOC insights across your business is a must. ## [VOC is powering commercial results – has yours evolved?](https://www.perceptive.co.nz/blog/voc-is-powering-commercial-results-has-yours-evolved) _2026-05-07 · Perceptive Team · Perceptive NZ Blog_ Voice of Customer has transformed massively since its proliferation in the 90s. Now able to ingest, analyse and act on a myriad of customer interactions and insights, the explosion of potential for VOC is almost unrecognisable from its distant 90s relative. ## [VOC S9EP3: The Science and Spirituality of Near-Death Experiences with Sherry Gideons](https://voicesofcourage.us/the-science-and-spirituality-of-near-death-experiences/) _2026-05-06 · Ken Foster · Voices of Courage_ What really happens when we die… and what happens when we come back? In this deeply transformative episode of Voices of Courage, host Ken D. Foster sits down with near-death experience researcher and spiritual teacher Sherry Gideons to explore the powerful intersection of science, consciousness, and spirituality. Sherry shares her real-life near-death experiences (NDEs) and \[…\] The post VOC S9EP3:… ## [Closing the Loop: How Follow-Up Communications Build Long-Term Customer Loyalty](https://www.cx-excellence.com/post/closing-the-loop-1) _2026-04-13 · Michael Brandt · CX-Excellence.com_ There is a moment that occurs in almost every customer service interaction that most organisations treat as the finish line. The problem has been resolved. The ticket has been closed. The case is marked complete. Job done. It is not job done. It is the beginning of one of the most important and most consistently overlooked opportunities in customer communications: the follow-up. ## [Proactive Communication: The Strategy That Prevents Problems Before They Start](https://www.cx-excellence.com/post/proactive-communication-the-strategy-that-prevents-problems-before-they-start) _2026-03-11 · Michael Brandt · CX-Excellence.com_ Most customer service teams are built to respond. A problem appears, a customer makes contact, and the team swings into action. This reactive model is so deeply embedded in how organisations think about customer service that it often goes unquestioned. It feels natural, even logical. Customers have problems, teams solve them. What else would you do? Quite a lot, as it turns out. ## [De-escalation in Real Time: Turning Angry Customers into Loyal Ones](https://www.cx-excellence.com/post/de-escalation-in-real-time) _2026-03-04 · Michael Brandt · CX-Excellence.com_ An angry customer is not a lost customer. That is the first and most important thing to understand about de-escalation. The research on customer loyalty consistently shows that a customer whose complaint is handled well, genuinely well and not just efficiently processed, often ends up more loyal than a customer who never had a problem at all. The experience of being heard, taken seriously, and… ## [Reading the Room: How to Spot a Frustrated Customer Before They Escalate](https://www.cx-excellence.com/post/reading-the-room-how-to-spot-a-frustrated-customer-before-they-escalate) _2026-03-02 · Michael Brandt · CX-Excellence.com_ By the time a customer asks to speak to a manager, something has already gone wrong, and usually it didn't happen suddenly. Escalations rarely arrive without warning. They build. They simmer. They send signals that, if you know what to look for, give you a window to intervene before the situation becomes a formal complaint, a damaging review, or a lost account. ## [The Art of the First Response: Setting the Tone for Every Customer Interaction](https://www.cx-excellence.com/post/the-art-of-the-first-response-setting-the-tone-for-every-customer-interaction) _2026-02-27 · Michael Brandt · CX-Excellence.com_ You never get a second chance to make a first impression. It's a cliché, but in customer communications it's also a measurable fact. Research consistently shows that customers who receive a fast, empathetic, and clear first response are significantly more likely to stay calm, stay loyal, and stay with you, even when the underlying issue hasn't been resolved yet. ## [How faster, smarter market research is changing the insights industry](https://www.perceptive.co.nz/blog/how-faster-smarter-market-research-is-changing-the-insights-industry) _2026-02-18 · Perceptive Team · Perceptive NZ Blog_ Like many industries, insights and market research has undergone significant change in the last thirty years. As new technologies have come online, we’ve been able to fine tune processes, speed up data gathering and analysis, and ultimately, probe deeper to find more meaningful insights to empower organisations. ## [Gen Z consumer behaviour and how buying differs between generations](https://www.perceptive.co.nz/blog/gen-z-consumer-behaviour-and-how-buying-differs-between-generations) _2026-02-09 · Perceptive Team · Perceptive NZ Blog_ As marketing and brand strategies increasingly shift online to engage digitally led younger audiences, brands can’t afford to lose relevance with older, less digitally driven segments. Success lies in recognising – and strategically responding to – generational differences within the market. ## [Finnish Seedboxes — Up to 20Gbps (Sponsored)](https://crawlproof.com/a/uEYjjBMHjBJB) _2026-02-09 · **Sponsored**_ Private Finnish seedboxes with 1–20Gbps speeds, RAID storage and 14‑day refund ## [Why Voice of Customer matters more with the rise of generative search](https://www.perceptive.co.nz/blog/why-voice-of-customer-matters-more-with-the-rise-of-generative-search) _2026-01-21 · Perceptive Team · Perceptive NZ Blog_ Since large language models (LLMs) exploded onto the scene in 2022, we’ve seen a steady shift in how consumers are researching brands and products online. According to a report from Yext , nearly two-thirds (62%) of consumers trust AI to guide brand choices, matching traditional search during key decision-making moments. ## [Have you mapped these 3 vital components on your customer journey?](https://www.perceptive.co.nz/blog/have-you-mapped-these-3-vital-components-on-your-customer-journey) _2025-12-12 · Perceptive Team · Perceptive NZ Blog_ Before you make any decision around your business, be it people, investment, strategy or customers, you need to understand its impact. As the proverb goes: look before you leap. ## [Want powerful brand and experience insights? Add emotional context](https://www.perceptive.co.nz/blog/want-powerful-brand-and-experience-insights-add-emotional-context) _2025-12-09 · Perceptive Team · Perceptive NZ Blog_ As far as business KPIs go, Net Promoter Score is a simple metric. It's easy to implement through customer surveys and also easily understood across all levels of a company, from frontline staff through to boardroom execs. Because of this, it’s no surprise that businesses around the world love it, including us! ## [Love is not enough: how CEPs drive effective brand consideration](https://www.perceptive.co.nz/blog/love-is-not-enough-how-ceps-drive-effective-brand-consideration) _2025-12-09 · Perceptive Team · Perceptive NZ Blog_ For the last twenty years, brand love has been a popular strategy in the marketing sphere. However, when it comes to giving brands an effective understanding of how to drive consideration and purchase, it often comes up short. ## [What makes a brand? It may not be what you think](https://www.perceptive.co.nz/blog/what-makes-a-brand-it-may-not-be-what-you-think) _2025-12-08 · Perceptive Team · Perceptive NZ Blog_ When it comes to thinking about “brand”, it’s common to think of it as a singular identity. Even the Business Dictionary defines brand as “a name, term, design, symbol or any other feature that distinguishes one seller's goods or service from those of other sellers”. In this frame of mind, it’s easy to view a brand like we might an individual; it has a combination of distinctive features that make… ## [Cross-Functional Collaboration - Using Journey Maps to Break Down Silos](https://www.cx-excellence.com/post/cross-functional-collaboration-using-journey-maps-to-break-down-silos) _2025-07-30 · Michael Brandt · CX-Excellence.com_ You may have noticed how departmental silos can limit progress and stifle innovation within your organization. By utilizing journey maps, you can encourage cross-functional collaboration, bringing together diverse teams to enhance communication and alignment. In this blog post, I will guide you through the benefits of journey mapping, enabling you to break free from isolation and create a shared… ## [The NPS Paradox: Why I'm Not Addicted, But Not Quitting Either](https://www.cx-excellence.com/post/the-nps-paradox-why-i-m-not-addicted-but-not-quitting-either) _2025-07-24 · Michael Brandt · CX-Excellence.com_ I am not an uncritical fan of NPS. But I am also not part of the consulting chorus declaring its imminent death and replacing it with proprietary, unproven alternatives. What I am is pragmatic, and in this article, I’d like to unpack what that really means. ## [Transforming Customer Journey Mapping: Moving from Pitfalls to Practice](https://www.cx-excellence.com/post/transforming-customer-journey-mapping-moving-from-pitfalls-to-practice) _2025-07-21 · Michael Brandt · CX-Excellence.com_ Customer journey mapping is widely used in CX programmes, but too often it fails to deliver on its potential. This isn't because the idea is flawed; it's because of how it’s typically approached. With the right mindset, process, and engagement across the organisation, journey mapping can be one of the most effective tools in the CX manager’s toolkit. ## [The Hidden Power of Face-to-Face Interviews in B2B: Deeper Insights Without Massive Effort](https://www.cx-excellence.com/post/the-hidden-power-of-face-to-face-interviews-in-b2b-deeper-insights-without-massive-effort) _2025-07-12 · Michael Brandt · CX-Excellence.com_ Face-to-face interviews remain one of the most powerful tools in B2B customer understanding. While surveys tell you what is happening, in-person conversations reveal why. With as few as 5 to 10 carefully conducted interviews per segment, you can uncover up to 80% of your clients’ critical pain points, without enormous resources. Investing in these human connections not only delivers richer… ## [Meet Claude, an AI assistant (Sponsored)](https://crawlproof.com/a/19nCqXFFf44W) _2025-07-12 · **Sponsored**_ Chat with Claude at claude.ai — a conversational AI assistant. ## [Beyond the Numbers: Transforming Data into Powerful Stories and Actions](https://www.cx-excellence.com/post/beyond-the-numbers-transforming-data-into-powerful-stories-and-actions) _2025-07-07 · Michael Brandt · CX-Excellence.com_ It's important to understand how you can transform raw data into actionable insights. In this article, you'll discover how actively listening to data can shift your perspective, enabling you to extract meaningful patterns that drive informed decision-making.