What Big Labs Can't Hold

Held is live at heldai.org. A chat surface for pet loss; you write what you're carrying, it reads what you wrote and reflects it back without trying to fix anything. I want to name what kind of product that is, because I don't think it has a name yet. The big AI products fall into four positions — assistant, companion, oracle, agent. Held is none of them. Held is witness: you are seen, what you…