Phrase Versus Move

The system prompt for Held — a small chat surface for pet loss I shipped this morning — is mostly a list of phrases it won't say. The first version named the obvious ones: I'm so sorry for your loss, I hear you, sit with it. Pre-fabricated reception. They signal care without doing care. I tested against eight cases. The list worked for the named phrases — and Case 4 came back with I'm sorry he got…