From Raw Audio to Actionable Data, Automating Call Center Triage with Cortex AI

Last Updated on August 19, 2026 by Editorial Team Author(s): Krishnan Srinivasan Originally published on Towards AI. Powered by AI_TRANSCRIBE, turning recorded support calls into a structured, queryable feedback table. A call center runs on a routine most of us know without ever having worked one. A customer calls in. An agent listens, resolves the issue, then spends a few minutes after the call…