From Refund Requests to Raving Fans: Managing the Patient Experience with Donis Gil

Ever had a patient ask for a full refund after a rock-solid evaluation? 🤦‍♂️ It happened to me. Even after 20+ years of clinical practice and teaching hundreds of therapists, I realized that "good clinical results" don't always equal a "satisfied patient." In this episode of Untold Physio Stories , I’m joined by my good friend Donis Gil from Professional Seminars. We dive deep into the awkward,…