EP 65: The Customer Is NOT Always Right: Customer Service, Respect, and Crusty Grits

Customer service used to feel personal. Now it feels like a transaction nobody wants to be part of. In this episode of Talking Brown Sugar, Rajah and her mom Angela break down what customer service used to look like genuine, warm, full of personality and why it's hitting so different now. They get into the real reasons behind the shift: AI threatening jobs, wages that haven't kept up with the cost…