How Empathy Interviews Transform Stakeholder Engagement into Shared Ownership

What if the most powerful tool in school improvement is a single, unhurried conversation? In this post, Jennifer Poon and Doannie Tran make the case for empathy interviews as the essential first step in genuine community co-creation, and explain why it matters deeply who conducts them. Drawing on their work with Burlington School District, they show how shifting the interviewer from consultant to…