The best education your developers never got

I didn’t start my career thinking I’d one day be yelled at by a stranger because a button didn’t do what they expected. Or that I’d have managers calling me demanding to know why someone’s data had "f%$ked off into the ether”, as though the system had achieved sentience and developed a personal grudge. But here we are. If you’ve never supported software, you probably imagine an inbox with a few…