Patients in Yorkshire complain AI GP receptionist cannot understand accent

Healthwatch Rotherham says Emma AI system’s failure to grasp local ‘twangs’ is leaving people frustrated Patients in a South Yorkshire town are frustrated by AI GP receptionists not understanding their “broad accents”, a health watchdog has said. Healthwatch Rotherham , a local health and social care watchdog, said a number of practices in the area had introduced a new AI receptionist called Emma.…