AI voice agent customer service call

I've seen demos of some of the recent real-time voice-enabled AI bots, but this was my first time interacting with one. I had tried to initiate a return on the Walmart.com website, but it gave a message "Sorry, we’re unable to process this part of your request", telling me to call their customer service phone number. So I did, half-expecting to get a recording telling me to call back during other…