Using AI to Enhance, Not Replace, Customer Relationships Featuring Natalie Beckerman

Using AI to Enhance, Not Replace, Customer Relationships with Natalie Beckerman Balancing AI Efficiency and Humanity in Customer Service Shep interviews Natalie Beckerman, Chief Business Oﬃcer at iQor Inc. and author of When Did You Stop Caring? She talks about why organizations need to balance efficiency and humanity in customer service. This episode of Amazing Business Radio with Shep Hyken…