Why Customers Hate You: Turning Pain Points Into Customer Loyalty Featuring Lance Gruner

How to Build Meaningful Customer Relationships by Investing in Employee and Customer Experience Shep interviews Lance Gruner, CX expert, keynote speaker, and author. He talks about the intersection of AI and customer experience, the importance of leadership accountability, and key insights from his new book, 10 Things They Hate About YOU: A CX Playbook for Leaders. This episode of Amazing Business…