# shep hyken (audio feeds) — RSS Amplifier Recent posts from the 1 feeds in the RSS Amplifier directory that cover shep hyken. Page: Feed: --- ## From Disney Frontlines to Leadership: Lessons That Stick Featuring Cheryl Christensen _2026-08-18 · Amazing Business Radio_ How Consistent Values Drive Unforgettable Service Shep interviews Cheryl Christensen, Sr. Vice President of Operations at Gathering Place. She talks about her journey from frontline roles to leadership at Disney and the impact of culture, service, and growth opportunities. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the best way to… [Listen](https://traffic.megaphone.fm/CSN3505090434.mp3) ## Aligning Leadership, Employee, and Customer Values Featuring Paul Ingram _2026-08-11 · Amazing Business Radio_ How Values Drive Company Culture and Customer Satisfaction Shep interviews Paul Ingram, Kravis Professor of Business at Columbia Business School and author of What Do You Really Stand For?. He discusses how aligned organizational values create a stronger company culture, improves employee retention, and ultimately enhances the customer experience. This episode of Amazing Business Radio with Shep… [Listen](https://traffic.megaphone.fm/CSN9643813134.mp3) ## Turning Customer Service into a Revenue Generator Featuring Filip Jaskólski _2026-08-04 · Amazing Business Radio_ Leveraging AI Efficiency and Human Insight Shep interviews Filip Jaskólski, Chief Product Officer at Text. He talks about how customer service, empowered by AI and human collaboration, can shift from being a cost center to a revenue generator for businesses. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can customer service move from a cost… [Listen](https://traffic.megaphone.fm/CSN3181918913.mp3) ## How to Know the True Impact of AI in Customer Service Featuring Jeff Fettes _2026-07-28 · Amazing Business Radio_ Balancing Productivity and Customer Satisfaction with Automation Shep interviews Jeff Fettes, founder and CEO of Laivly. He talks about how organizations can integrate AI across the entire customer service journey to empower agents and advance business goals rather than relying on vanity metrics. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How… [Listen](https://traffic.megaphone.fm/CSN3370389670.mp3) ## How Your Reputation Becomes Your Brand Identity Featuring Daniel Vivarelli _2026-07-21 · Amazing Business Radio_ The Return on Investment of Good Customer Reviews Shep interviews Daniel Vivarelli, founder of Starloop. He talks about how customer reviews build business reputations and Starloop’s unique model of planting a tree for every review to drive ethical engagement and market leadership. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why are customer… [Listen](https://traffic.megaphone.fm/CSN3742221373.mp3) ## Creating Meaningful Experiences for the New Generation of Employees Featuring Mark Valentino _2026-07-14 · Amazing Business Radio_ Building Employee Engagement for Better Customer Outcomes Shep interviews Mark Valentino, Head of Business Banking at Citizens Bank. He talks about engaging and retaining the new generation of employees by creating a workplace culture that prioritizes meaning, flexibility, and personal growth. Shep has often written that what happens inside of an organization is felt by customers on the outside.… [Listen](https://traffic.megaphone.fm/CSN7230932761.mp3) ## Using AI to Enhance, Not Replace, Customer Relationships Featuring Natalie Beckerman _2026-07-07 · Amazing Business Radio_ Using AI to Enhance, Not Replace, Customer Relationships with Natalie Beckerman Balancing AI Efficiency and Humanity in Customer Service Shep interviews Natalie Beckerman, Chief Business Officer at iQor Inc. and author of When Did You Stop Caring? She talks about why organizations need to balance efficiency and humanity in customer service. This episode of Amazing Business Radio with Shep Hyken… [Listen](https://traffic.megaphone.fm/CSN2844579303.mp3) ## Delivering Consistent On-Brand Customer Experiences Every Time Featuring Greg Tucker _2026-06-30 · Amazing Business Radio_ How Consistency and Convenience Create Loyal Customers Shep interviews Greg Tucker, CEO, Tucker & Company, and author of Frictionless Brand Experience. He discusses the sources of friction that hinder the delivery of a brand promise and strategies for identifying and eliminating them. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the… [Listen](https://traffic.megaphone.fm/CSN6191384477.mp3) ## “Engineering” Memorable Customer Experiences Featuring Lou Carbone, the OG of Experience Engineering _2026-06-23 · Amazing Business Radio_ How Unconscious Experiences Shape Customer Loyalty Shep interviews Lou Carbone, Founder and CEO (Chief Experience Officer) of Experience Engineering®, Inc. He talks about how emotionally resonant experiences create customer loyalty and distinctive brand value. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does emotional impact influence… [Listen](https://traffic.megaphone.fm/CSN3336101204.mp3) ## How to Be Your Customer's Trusted Partner Featuring Zee Hussain _2026-06-16 · Amazing Business Radio_ Creating Future-Focused Customer Interactions Shep interviews Zee Hussain, Head of Global Enterprise Solutions at AT&T Business. He talks about how businesses can elevate customer experiences by anticipating future needs, leveraging industry expertise, and becoming their trusted partner. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What does it… [Listen](https://traffic.megaphone.fm/CSN3027035016.mp3) ## [Never miss a game (Sponsored)](https://crawlproof.com/a/klC4FvAoZAOZ) _2026-06-16 · **Sponsored**_ Follow any team; get an hour and one-minute web and email reminders. ## The Return on Experience (ROX) Featuring Sujay Saha _2026-06-09 · Amazing Business Radio_ Building Customer Loyalty Through Experience and Community Shep interviews Sujay Saha, founder and CEO of Cortico-X. He talks about how aligning customer experience with pricing and expectations drives value. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is return on experience (ROX) and how can businesses measure it? How can businesses match… [Listen](https://traffic.megaphone.fm/CSN6836193296.mp3) ## How Eliminating Communication Friction Elevates Customer Experience Featuring Damon Covey _2026-06-02 · Amazing Business Radio_ How a Unified Communication System Empowers Employees and Delights Customers Shep interviews Damon Covey, General Manager of Unified Communications and Collaboration at GoTo. He talks about the importance of tailored, unified communication systems that reduce friction for both employees and customers. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:… [Listen](https://traffic.megaphone.fm/CSN3758818317.mp3) ## Why Every Customer Interaction Is a Sales Opportunity Featuring Rob Jolles _2026-05-26 · Amazing Business Radio_ Listening, Learning, and Problem-Solving with Empathy Shep interviews Rob Jolles, keynote speaker, five-time bestselling author, and host of The Presentation Whisperer Show. He talks about the importance of authentic communication, empathy, and intent in delivering exceptional customer experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:… [Listen](https://traffic.megaphone.fm/CSN6895484646.mp3) ## Addressing the CX Listening Gap Featuring Natalie Jackson _2026-05-19 · Amazing Business Radio_ Using Customer Feedback to Understand and Delight Customers Shep interviews Natalie Jackson, founder of Crescent Consultancy. She talks about leveraging customer and employee feedback to deliver exceptional customer experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the "listening gap" in customer experience? How can business… [Listen](https://traffic.megaphone.fm/CSN9586695769.mp3) ## How AI-Moderated Interviews Expand Customer Understanding Featuring Aaron Cannon _2026-05-12 · Amazing Business Radio_ AI-Powered, Human-Centric Customer Experiences Shep interviews Aaron Cannon, co-founder and CEO of Outset. He talks about how AI-moderated research moves beyond traditional surveys to deliver relevant, nuanced customer feedback and customer-centric experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How is AI-moderated research interviews… [Listen](https://traffic.megaphone.fm/CSN4958585180.mp3) ## How AI Brings Customer Delight by Design Featuring John Kim _2026-05-05 · Amazing Business Radio_ Trust, Proactivity, and AI in Customer Service Shep interviews John Kim, CEO of Delight.ai. He talks about moving beyond simple automation to create personalized, proactive interactions that build trust and delight customers. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How is AI transforming customer experience across different industries? What… [Listen](https://traffic.megaphone.fm/CSN6102277190.mp3) ## Elevating Effortless Customer Experiences Featuring Jen Grant _2026-04-28 · Amazing Business Radio_ Where Empathy Meets Artificial Intelligence in Customer Service Shep interviews Jen Grant, Chief Marketing Officer at Quiq. She talks about how intentionally designed AI, combined with human empathy, can create effortless, personalized experiences at scale that customers embrace. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses… [Listen](https://traffic.megaphone.fm/CSN1258063615.mp3) ## The No Excuses for a Day Challenge Featuring Sam Silverstein _2026-04-21 · Amazing Business Radio_ Leadership, Ownership, and Customer Trust Shep interviews Sam Silverstein, founder of The Accountability Institute®. He talks about building a strong, no-excuses culture that starts with leadership and impacts both internal and external customers. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is ownership and accountability so critical in… [Listen](https://traffic.megaphone.fm/CSN9413809143.mp3) ## Human-Led Customer Experience in the Age of AI Featuring Jenni Hawkins _2026-04-14 · Amazing Business Radio_ A People-First, Tech-Enhanced Approach to Customer Care Shep interviews Jenni Hawkins, Vice President of Customer Care for Gas South. She discusses human-led customer service, employee engagement, and community involvement to deliver exceptional customer experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can balancing technology and… [Listen](https://traffic.megaphone.fm/CSN1051334265.mp3) ## How Employee Experience Drives Customer Excellence Featuring Lisa Nichols _2026-04-07 · Amazing Business Radio_ Creating an Environment that Employees and Customers Love Shep interviews Lisa Nichols, CEO and co-founder of Technology Partners and author of Something Extra. She discusses the importance of employee experience, leadership, and organizational culture in delivering exceptional customer experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:… [Listen](https://traffic.megaphone.fm/CSN1008401287.mp3) ## [Install Manifest V3 Extension (Sponsored)](https://crawlproof.com/a/qxW45TJBvq6a) _2026-04-07 · **Sponsored**_ Get this Manifest V3 extension from the official TronBrowser Store listing. ## Creating a Customer Loyalty Culture Featuring Lisa Checchio _2026-03-31 · Amazing Business Radio_ Transforming Repeat Business into True Loyalty Shep interviews Lisa Checchio, Chief Commercial Officer at EBG. She talks about how a hospitality mindset that is focused on making customers feel valued and appreciated, builds real loyalty in any industry. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality, and how does it… [Listen](https://traffic.megaphone.fm/CSN9344662233.mp3) ## Why Experience is Everything Featuring Jeannie Walters _2026-03-24 · Amazing Business Radio_ How Intentional Leadership Creates Customer Experience Alignment Shep interviews Jeannie Walters, Founder of Experience Investigators. She talks about why intentional leadership and a clear customer experience mission are essential for building proactive customer experiences in today's AI-driven world. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:… [Listen](https://traffic.megaphone.fm/CSN9010997699.mp3) ## How AI Will Save Personalization Featuring Alex Levin _2026-03-17 · Amazing Business Radio_ The Impact of AI Voice Technology on Customer Engagement Shep interviews Alex Levin, CEO and co-founder of Regal. He talks about how AI-driven voice technology is transforming customer experience by making brand interactions more personal, efficient, and human-like. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How is AI revolutionizing… [Listen](https://traffic.megaphone.fm/CSN5796293970.mp3) ## The Future is AI First but Human Centered Featuring Sam Wilson _2026-03-10 · Amazing Business Radio_ Elevating Customer Support Teams with Smart AI Integration Shep interviews Sam Wilson, Chief Executive Officer of 8x8. He talks about the evolving role of AI in business communications and why customer experience professionals should be recognized as revenue generators rather than cost centers. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What… [Listen](https://traffic.megaphone.fm/CSN4999517380.mp3) ## AI’s Role in Customer Service Transformation Featuring Megan Glasow _2026-03-03 · Amazing Business Radio_ How the Customer Journey Evolves with AI Integration Shep interviews Megan Glasow, Vice President of Salesforce at Perficient. She talks about how companies can use AI to enhance the customer experience by blending technology with human touch, updating outdated processes, and measuring value. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What role… [Listen](https://traffic.megaphone.fm/CSN5243830139.mp3) ## Making Great Customer and Employee Relationships Stick Featuring Stephen Baer _2026-02-24 · Amazing Business Radio_ Creating Engaged Employees and Loyal Customers Shep interviews Stephen Baer, Co-Founder and Managing Partner of Engagency. He talks about his new book, Stickology, and how building strong emotional connections and engaging both employees and customers leads to lasting loyalty. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does internal… [Listen](https://traffic.megaphone.fm/CSN7832845129.mp3) ## How AI Can Make Customer Experience More Human Featuring Vinod Muthukrishnan _2026-02-17 · Amazing Business Radio_ Blending AI Efficiency with Human Insight Shep interviews Vinod Muthukrishnan, Vice President & General Manager of Webex Customer Experience at Cisco. He talks about how AI is moving from a technology tool to a collaborative coworker that helps businesses personalize service, automate routine tasks, and close the customer experience gap. This episode of Amazing Business Radio with Shep Hyken… [Listen](https://traffic.megaphone.fm/CSN3106336130.mp3) ## Customer Experience Beyond Distinction Featuring Scott McKain _2026-02-10 · Amazing Business Radio_ How CX Leaders Can Navigate the Turbulence of an AI-Transformed World Shep interviews Scott McKain, award-winning speaker and best-selling author. He talks about his latest book, Beyond Distinction: How Leaders Transcend the Turbulence of an AI-Transformed World, and how leaders and organizations can create meaningful, distinctive customer experiences in an AI-transformed world. This episode of… [Listen](https://traffic.megaphone.fm/CSN1174192498.mp3) ## Thriving in the Transformation Economy Featuring Joseph Pine _2026-02-03 · Amazing Business Radio_ Turning Customer Experience into Customer Transformation Shep interviews Joseph Pine, best-selling author of Experience Economy, speaker, and cofounder of Strategic Horizons LLP. He talks about his new book, The Transformation Economy, and how businesses can go beyond creating memorable experiences to guiding customers through meaningful transformations that help them achieve their aspirations.… [Listen](https://traffic.megaphone.fm/CSN6655095356.mp3) ## Five Must-Know AI Trends Shaping Customer Experience Featuring Michele Carlson _2026-01-27 · Amazing Business Radio_ Closing the CX Gap with the Help of Artificial Intelligence Shep interviews Michele Carlson, Director of Product Marketing & Head of Content Strategy at NiCE. They discuss the top AI trends shaping customer experience and transforming contact centers. This is based on Michele and Shep’s recent webinar that featured 10 trends. CLICK HERE to enjoy the full webinar. This episode of Amazing Business… [Listen](https://traffic.megaphone.fm/CSN2198969334.mp3) ## [Snapshot Showdown on Google Play (Sponsored)](https://crawlproof.com/a/QPWZcJpXsQAO) _2026-01-27 · **Sponsored**_ Available on Google Play for Android devices. ## Customer Service Trends to Follow and Mistakes to Avoid in 2026 _2026-01-20 · Amazing Business Radio_ Shep Hyken’s Latest Research and Insights on Customer Service and Experience Shep discusses the five most important trends and predictions for 2026, what you should stop doing to create a better customer service experience, and a sneak peek at the findings from his latest customer service and experience research. This episode of Amazing Business Radio with Shep Hyken answers the following… [Listen](https://traffic.megaphone.fm/CSN5945086483.mp3) ## Transforming Customer Service into a Growth Engine Featuring Ty Givens _2026-01-13 · Amazing Business Radio_ Why Customer Experience Is Your Hidden Profit Center Shep interviews Ty Givens, Founder of CX Collective. She talks about how contact centers can be transformed into growth engines by proactively addressing customer needs and empowering employees through training. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can frontline customer service… [Listen](https://traffic.megaphone.fm/CSN9113178835.mp3) ## How Sweetwater Creates Loyal and Enthusiastic Fans Featuring David Fuhr _2026-01-06 · Amazing Business Radio_ Building a Culture Where Customers and Employees Want to Stay Shep interviews David Fuhr, Sweetwater's Chief Sales Officer. He talks about creating remarkable customer experiences through personalized service, passionate employees, and living the company's core values in every interaction. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does… [Listen](https://traffic.megaphone.fm/CSN4382881632.mp3) ## CX Strategy: Embracing Humanity at Scale Featuring Bruce Temkin _2025-12-30 · Amazing Business Radio_ Lessons on Humanity, Technology, and Leadership from a Pioneer of Customer Experience Shep interviews Bruce Temkin, host of Humanity at Scale: Redefining Leadership. He talks about how AI is reshaping business and why human connection remains essential for both customers and employees. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the… [Listen](https://traffic.megaphone.fm/CSN2573537217.mp3) ## Delivering the Wow in Customer Experience Featuring Richard Fain _2025-12-23 · Amazing Business Radio_ How Royal Caribbean Creates an Unbelievable (WOW) Guest Experience Shep interviews Richard Fain, chairman of Royal Caribbean Group. He talks about his new book, Delivering the Wow, and creating a customer-focused culture through continuous improvement, empowered employees, and attention to every detail. This episode of Amazing Business Radio with Shep Hyken answers the following questions and… [Listen](https://traffic.megaphone.fm/CSN9091219468.mp3) ## How to Personalize a Customer Experience Featuring Phyllis Fang _2025-12-16 · Amazing Business Radio_ Collecting and Using Data Ethically to Create Customer Delight Shep interviews Phyllis Fang, Head of Marketing at Transcend. She talks about the importance of personalization and how companies can ethically collect, unify, and use customer data to create seamless, trust-building interactions. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can… [Listen](https://traffic.megaphone.fm/CSN5384780734.mp3) ## Start with the Customer In Mind Featuring Peter Cross _2025-12-09 · Amazing Business Radio_ Closing the Gap Between Customer Expectation and Customer Experience Shep interviews Peter Cross, customer behavior expert, keynote speaker, and author of Start with the Customer: How to Deliver World-Class Customer Service. He talks about the importance of company culture in delivering amazing experiences and how to close the gap between customer expectations and their lived experiences. This… [Listen](https://traffic.megaphone.fm/CSN7984078574.mp3) ## What Makes Customers Trust a Brand Featuring Allyse Slocum _2025-12-02 · Amazing Business Radio_ How Authentic Ratings and Reviews Drive Customer Trust Shep interviews Allyse Slocum, Vice President of Product & Audience Marketing at Trustpilot. She talks about how customer reviews influence trust in businesses, the importance of authentic feedback, and key insights on consumer review habits and behaviors. This episode of Amazing Business Radio with Shep Hyken answers the following questions… [Listen](https://traffic.megaphone.fm/CSN8948940686.mp3) ## How AI and Humans Can Be Better Together Featuring Amazon’s Pasquale DeMaio _2025-11-25 · Amazing Business Radio_ From Transactional Service to Relationship Building with the Help of Technology Shep interviews Pasquale DeMaio, Vice President and General Manager of Amazon Connect. He talks about how Amazon leverages AI and technology to enhance customer service, with a "better together" approach where automation and human agents work hand-in-hand to create efficient, empathetic, and proactive customer… [Listen](https://traffic.megaphone.fm/CSN4424413996.mp3) ## Embracing AI in Marketing and Customer Experience Featuring Tifenn Dano Kwan _2025-11-18 · Amazing Business Radio_ How are AI-powered Interactions Transforming Daily Customer Experiences Shep interviews Tifenn Dano Kwan, Chief Marketing Officer at Amplitude. Tifenn talks about how AI and digital analytics are redefining customer experience through hyper-personalization and authentic interactions. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What inflection… [Listen](https://traffic.megaphone.fm/CSN2436918890.mp3) ## AI-Powered Personalization Featuring Rick Elmore _2025-11-11 · Amazing Business Radio_ How Handwritten Notes Build Customer Loyalty in a Digital Age Shep interviews Rick Elmore, founder of Simply Noted. He talks about how his company uses advanced handwriting robots and AI to create personalized handwritten notes at scale, to enhance customer relationships and stand out in today's digital world. This episode of Amazing Business Radio with Shep Hyken answers the following questions… [Listen](https://traffic.megaphone.fm/CSN2050797418.mp3) ## Scaling Customer Success Featuring Melissa Puls _2025-11-04 · Amazing Business Radio_ Building Loyalty at Every Step of the Customer Journey Shep interviews Melissa Puls, Chief Marketing Officer and Senior Vice President of Customer Success and Renewals at Ivanti. She talks about the importance of customer success, the subscription business model, and how AI is transforming customer experience. This episode of Amazing Business Radio with Shep Hyken answers the following questions… [Listen](https://traffic.megaphone.fm/CSN1519460784.mp3) ## Happy Customers Create Happy Employees Featuring Sean Crichton-Browne _2025-10-28 · Amazing Business Radio_ Creating an Actionable Customer-Centric Company Culture Shep interviews Sean Crichton-Browne, co-founder of Market Culture and co-author of The Human Culture Imperative. He talks about how organizations can drive business success by focusing on building a customer-centric culture of empowered employees. This episode of Amazing Business Radio with Shep Hyken answers the following questions and… [Listen](https://traffic.megaphone.fm/CSN4922873454.mp3) ## Why Customers Hate You: Turning Pain Points Into Customer Loyalty Featuring Lance Gruner _2025-10-21 · Amazing Business Radio_ How to Build Meaningful Customer Relationships by Investing in Employee and Customer Experience Shep interviews Lance Gruner, CX expert, keynote speaker, and author. He talks about the intersection of AI and customer experience, the importance of leadership accountability, and key insights from his new book, 10 Things They Hate About YOU: A CX Playbook for Leaders. This episode of Amazing Business… [Listen](https://traffic.megaphone.fm/CSN1954585173.mp3) ## Creating the Engagement Effect Featuring Steve Spangler _2025-10-14 · Amazing Business Radio_ Transforming Ordinary Customer Moments into the 'Best Day Ever' Shep interviews Steve Spangler, Emmy award-winning television host, STEM educator, and bestselling author. He talks about his new book, The Engagement Effect, and how leaders, teachers, and businesses can create powerful, engaging experiences that ignite emotional connections, build trust, and inspire action. This episode of Amazing… [Listen](https://traffic.megaphone.fm/CSN1289863412.mp3) ## How Any Business Can Deliver a Luxurious Customer Experience Featuring Neen James _2025-10-07 · Amazing Business Radio_ Transforming Ordinary Interactions into Luxury Experiences Shep interviews Neen James, leadership strategist, keynote speaker, and author of Exceptional Experiences. She talks about how any business, regardless of size or price point, can create a luxury-level customer experience by focusing on making customers feel seen, heard, and valued. This episode of Amazing Business Radio with Shep Hyken… [Listen](https://traffic.megaphone.fm/CSN3776511619.mp3) ## What Good Leaders Can Learn from Bad Bosses Featuring Mita Mallick _2025-09-30 · Amazing Business Radio_ Building Better Employee Experiences Through Leadership Shep interviews Mita Mallick, marketing and culture change expert and bestselling author. She talks about her book The Devil Emails at Midnight and the impact of internal workplace culture on employees and customers. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What impact does internal… [Listen](https://traffic.megaphone.fm/CSN6682636265.mp3) ## Balancing AI, Personalization, and the Human Touch Featuring Chris Koehler _2025-09-23 · Amazing Business Radio_ How AI and Data Shape Modern Customer Experience and Engagement Shep interviews Chris Koehler, Chief Marketing Officer at Twilio. He talks about creating exceptional customer experiences by leveraging personalization, customer trust, and AI. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What defines an amazing digital customer experience today?… [Listen](https://traffic.megaphone.fm/CSN1990515330.mp3) ## Closing the Customer Experience Gap Featuring Jeff Rosenberg _2025-09-16 · Amazing Business Radio_ The Five Customer-Centric Strategies Shep interviews Jeff Rosenberg, Co-Founder & Partner of WideOpen and author of The CX Imperative. He talks about the importance of holistic customer experience and the common gaps between company perception and customer reality. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What makes a successful customer… [Listen](https://traffic.megaphone.fm/CSN2109975524.mp3) ## Gen Z's Influence on Customer Experience and Loyalty Featuring Craig Crisler _2025-09-09 · Amazing Business Radio_ Community, Loyalty, and Human Touch in Customer Experience Shep interviews Craig Crisler, CEO and co-founder of SupportNinja. He talks about how brands are adapting (or not) to meet younger customers' expectations, and the importance of blending technology with genuine human connection in CX. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What… [Listen](https://traffic.megaphone.fm/CSN5400570209.mp3)