shep hyken interviews: audio

Pick anything below and it plays in the bar at the foot of the window — and keeps playing while you go on browsing the directory.

1. 1▶From Disney Frontlines to Leadership: Lessons That Stick Featuring Cheryl ChristensenAmazing Business Radio21:26
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2. 2▶Aligning Leadership, Employee, and Customer Values Featuring Paul IngramAmazing Business Radio20:55
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3. 3▶Turning Customer Service into a Revenue Generator Featuring Filip JaskólskiAmazing Business Radio16:46
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4. 4▶How to Know the True Impact of AI in Customer Service Featuring Jeff FettesAmazing Business Radio16:14
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5. 5▶How Your Reputation Becomes Your Brand Identity Featuring Daniel VivarelliAmazing Business Radio19:28
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6. 6▶Creating Meaningful Experiences for the New Generation of Employees Featuring Mark ValentinoAmazing Business Radio20:55
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7. 7▶Using AI to Enhance, Not Replace, Customer Relationships Featuring Natalie BeckermanAmazing Business Radio20:22
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8. 8▶Delivering Consistent On-Brand Customer Experiences Every Time Featuring Greg TuckerAmazing Business Radio17:07
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9. 9▶“Engineering” Memorable Customer Experiences Featuring Lou Carbone, the OG of Experience EngineeringAmazing Business Radio19:51
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10. 10▶How to Be Your Customer's Trusted Partner Featuring Zee HussainAmazing Business Radio22:16
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11. 11▶The Return on Experience (ROX) Featuring Sujay SahaAmazing Business Radio22:58
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12. 12▶How Eliminating Communication Friction Elevates Customer Experience Featuring Damon CoveyAmazing Business Radio19:01
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13. 13▶Why Every Customer Interaction Is a Sales Opportunity Featuring Rob JollesAmazing Business Radio20:37
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14. 14▶Addressing the CX Listening Gap Featuring Natalie JacksonAmazing Business Radio20:36
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15. 15▶How AI-Moderated Interviews Expand Customer Understanding Featuring Aaron CannonAmazing Business Radio19:26
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16. 16▶How AI Brings Customer Delight by Design Featuring John KimAmazing Business Radio22:04
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17. 17▶Elevating Effortless Customer Experiences Featuring Jen GrantAmazing Business Radio23:17
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18. 18▶The No Excuses for a Day Challenge Featuring Sam SilversteinAmazing Business Radio20:04
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19. 19▶Human-Led Customer Experience in the Age of AI Featuring Jenni HawkinsAmazing Business Radio24:07
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20. 20▶How Employee Experience Drives Customer Excellence Featuring Lisa NicholsAmazing Business Radio20:07
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21. 21▶Creating a Customer Loyalty Culture Featuring Lisa ChecchioAmazing Business Radio24:06
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22. 22▶Why Experience is Everything Featuring Jeannie WaltersAmazing Business Radio19:39
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23. 23▶How AI Will Save Personalization Featuring Alex LevinAmazing Business Radio25:45
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24. 24▶The Future is AI First but Human Centered Featuring Sam WilsonAmazing Business Radio25:05
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25. 25▶AI’s Role in Customer Service Transformation Featuring Megan GlasowAmazing Business Radio24:12
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26. 26▶Making Great Customer and Employee Relationships Stick Featuring Stephen BaerAmazing Business Radio25:02
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27. 27▶How AI Can Make Customer Experience More Human Featuring Vinod MuthukrishnanAmazing Business Radio24:03
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28. 28▶Customer Experience Beyond Distinction Featuring Scott McKainAmazing Business Radio24:46
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29. 29▶Thriving in the Transformation Economy Featuring Joseph PineAmazing Business Radio26:46
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30. 30▶Five Must-Know AI Trends Shaping Customer Experience Featuring Michele CarlsonAmazing Business Radio25:42
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31. 31▶Customer Service Trends to Follow and Mistakes to Avoid in 2026Amazing Business Radio25:13
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32. 32▶Transforming Customer Service into a Growth Engine Featuring Ty GivensAmazing Business Radio26:22
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33. 33▶How Sweetwater Creates Loyal and Enthusiastic Fans Featuring David FuhrAmazing Business Radio32:03
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34. 34▶CX Strategy: Embracing Humanity at Scale Featuring Bruce TemkinAmazing Business Radio28:12
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35. 35▶Delivering the Wow in Customer Experience Featuring Richard FainAmazing Business Radio27:28
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36. 36▶How to Personalize a Customer Experience Featuring Phyllis FangAmazing Business Radio27:51
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37. 37▶Start with the Customer In Mind Featuring Peter CrossAmazing Business Radio27:07
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38. 38▶What Makes Customers Trust a Brand Featuring Allyse SlocumAmazing Business Radio27:46
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39. 39▶How AI and Humans Can Be Better Together Featuring Amazon’s Pasquale DeMaioAmazing Business Radio27:54
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40. 40▶Embracing AI in Marketing and Customer Experience Featuring Tifenn Dano KwanAmazing Business Radio27:23
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41. 41▶AI-Powered Personalization Featuring Rick ElmoreAmazing Business Radio26:32
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42. 42▶Scaling Customer Success Featuring Melissa PulsAmazing Business Radio27:12
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43. 43▶Happy Customers Create Happy Employees Featuring Sean Crichton-BrowneAmazing Business Radio29:22
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44. 44▶Why Customers Hate You: Turning Pain Points Into Customer Loyalty Featuring Lance GrunerAmazing Business Radio28:50
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45. 45▶Creating the Engagement Effect Featuring Steve SpanglerAmazing Business Radio30:57
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46. 46▶How Any Business Can Deliver a Luxurious Customer Experience Featuring Neen JamesAmazing Business Radio26:57
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47. 47▶What Good Leaders Can Learn from Bad Bosses Featuring Mita MallickAmazing Business Radio27:42
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48. 48▶Balancing AI, Personalization, and the Human Touch Featuring Chris KoehlerAmazing Business Radio29:42
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49. 49▶Closing the Customer Experience Gap Featuring Jeff RosenbergAmazing Business Radio31:02
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50. 50▶Gen Z's Influence on Customer Experience and Loyalty Featuring Craig CrislerAmazing Business Radio29:25
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